Robocalls: The Nuisance Calls and How to Deal with Them


Robocalls, those automated phone calls with pre-recorded messages, are a frequent annoyance for many. They disrupt our day, invade our privacy, and can even lead to scams. But understanding what they are and how to handle them can empower you to reclaim your phone and your peace of mind.

What are Robocalls?

Robocalls utilize technology known as auto dialers to randomly contact vast numbers with recorded messages. These messages often impersonate legitimate entities like government agencies, businesses, or banks, attempting to lure you into providing personal information or money.

However, not all robocalls are malicious. Some convey genuine information like appointment reminders or service updates.

Robocalls Vs Scam Calls

robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot. Robocalls are often used for a variety of purposes, including telemarketing calls, political calls, and public service announcements.

scam call, on the other hand, is a type of phone call that intends to deceive recipients to obtain sensitive information, money, or access to personal accounts.

Scam calls often involve fraudsters pretending to be from legitimate organizations such as government agencies, banks, or charities to trick people into giving out personal information or money.

While all scam calls are unsolicited and unwanted, not all robocalls are scams. Some robocalls are legitimate and allowed under certain circumstances.

However, if the robocall is trying to sell you something and you haven’t given written permission to receive calls from the company on the other end, the call is illegal and likely a scam.

Identifying Robocall Red Flags


Spotting a robocall isn’t always easy, but certain red flags can raise suspicion:

  • Unfamiliar Numbers: Robocalls often use seemingly legitimate Australian numbers, making them appear trustworthy.
  • Impersonation Tactics: They may claim to represent government bodies, businesses, or banks, creating a sense of urgency or authority.
  • Phishing Attempts: They often urge you to visit websites or confirm details like deliveries, tax issues, or unauthorized transactions, aiming to steal your information.
  • Prize Scams: They might entice you with promises of winning prizes to gain your attention.
  • Threatening Tones: They may use scare tactics, warning of potential service disruptions or legal consequences if you don’t comply.

While some robocalls sound amateurish, others can be convincing, so staying vigilant is crucial.

How to Protect Yourself from Robocalls

While completely eliminating robocalls remains elusive, these steps can significantly reduce them:

  1. Hang Up Immediately: If unsure about a call, simply hang up. Verify its legitimacy later by contacting the supposed source directly.
  2. Never Send Money: Regardless of the pressure, never send money or share personal information over unsolicited calls.
  3. Report Robocalls: Report suspicious calls to the ATO Scamwatch hotline (1800 008 540) or seek assistance from IDCARE for potential scams.
  4. Block Robocall Numbers: Block the numbers of identified robocallers to prevent future calls.
  5. Join the Do Not Call Register: Register your number at or call 1300 792 958 to reduce telemarketing calls (not robocalls).
  6. Consider Anti-Spam Apps: Explore reputable anti-spam apps to filter out robocalls, but choose them cautiously.

Staying Safe Beyond Robocalls

Robocalls aren’t the only way scammers try to deceive you. Phishing attempts through texts and emails are also common. Here’s how to stay vigilant:

  • Don’t Respond to Unknown Numbers or Emails: Avoid engaging with unfamiliar callers or senders.
  • Verify Information Directly: If a message claims to be from a company, contact them directly through their official channels to confirm its legitimacy.
  • Never Click Unsolicited Links: Clicking links in suspicious messages can lead to phishing sites designed to steal your information.
  • Use Secure Online Portals: Manage your accounts and payments through secure online portals instead of clicking links sent via texts or emails.
  • Strengthen Your Online Security: Use strong passwords, be cautious about downloading attachments, and consider a computer security software.

By staying informed and taking proactive steps, you can significantly reduce the impact of robocalls and other scams, protecting your privacy and finances.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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