Keeping track of your Telstra prepaid balance is key for managing your mobile data and credit. Whether you’re a frequent traveller or just someone who wants to avoid surprise outages, knowing your balance ensures you stay connected.
In this quick guide, we’ll walk you through the different ways to check your balance in 2025, how to set up autopay, and what to do if your prepaid runs out unexpectedly.
Why Check Your Prepaid Balance?
Keeping an eye on your Telstra prepaid balance helps you avoid service interruptions by staying informed about your remaining credit, data, and expiry dates.
It also allows you to plan your usage and avoid running out of credit when you need it the most.
Regularly checking your balance is especially important if you’re on a tight budget or rely on prepaid plans for specific features.
Setting Up Autopay
To make things easier, you can set up Autopay on your Telstra account. Autopay allows you to recharge automatically when your credit runs low or when your prepaid plan is about to expire.
This feature saves time and ensures you always have enough credit to keep using your phone.
To set up Autopay:
- Log in to the My Telstra app or the Telstra web portal.
- Navigate to the Payments & Billing section.
- Set up Autopay by entering your payment details and setting the preferred recharge amount.
How To Check Your Prepaid Balance
There are several methods you can use to check your Telstra prepaid balance:
1. My Telstra App
The easiest way to check your balance is through the My Telstra app. This app offers a simple, all-in-one platform to manage your Telstra services, including checking your prepaid balance, recharging, and monitoring data usage.
For more details on how to use the My Telstra app, check out our in-depth article here.
2. Web Portal
If you prefer using a browser, Telstra provides a simple web portal where you can check your balance. Simply:
- Go to https://recharge.telstra.com.au/enternumber.
- Enter your mobile number to view your balance and recharge options.
3. Rewards Store
Telstra also has a Rewards Store where you can check your balance. This option is typically used by those who accumulate Telstra Plus points, which can be redeemed for rewards.
You can track both your balance and Telstra Plus points through the My Telstra app or the Rewards Store section on Telstra’s website.
4. My Account – Online
Another option is logging in to My Account on the Telstra website.
This method is useful if you want a more comprehensive view of your prepaid services, including your balance, data usage, and any associated accounts.
- Log in at Telstra My Account.
- Navigate to the Prepaid section to view your balance.
5. Recharge By SMS
You can also check your balance and recharge by sending a text. To check your balance via SMS, simply:
- Send the word “BAL” to 176.
Telstra will reply with your current balance details. This method is quick, easy, and doesn’t require any internet connection.
6. Recharge Over the Phone
If you prefer a more hands-on approach, you can call #100# from your Telstra phone and follow the voice prompts to check your balance or recharge.
What To Do When Your Prepaid Runs Out Unexpectedly
Sometimes, your prepaid balance might run out faster than you expect, especially if you’ve used more data than planned.
Here’s what you can do if that happens:
1. Look at What Consumed the Data or Credit
If your balance drops unexpectedly, check what consumed your data or credit.
You can do this through the My Telstra app or My Account, where Telstra provides a detailed usage breakdown.
This will help you identify any apps or services that are using more data or credit than usual.
2. Contact Support
If you’re unable to figure out what caused the issue, or if you believe there’s an error, it’s a good idea to contact Telstra support.
They can help you resolve any technical problems or clarify any discrepancies with your prepaid balance.
Conclusion
Staying on top of your Telstra prepaid balance is easy with a variety of methods at your disposal, from the My Telstra app to recharging by SMS.
By checking regularly and setting up Autopay, you can ensure your mobile service remains uninterrupted.
If your balance runs out unexpectedly, use the tools provided to track your usage or reach out to support for assistance.
