How to Cancel Kogan NBN

Kogan NBN Disconnect

If you’re considering cancelling your Kogan nbn service, it’s important to be aware of the necessary steps to ensure a smooth and hassle-free process.

Whether you’re moving, switching providers, or simply wish to terminate your service, understanding how to effectively manage the cancellation will save you time and potential complications.

In this guide, we’ll go into how to cancel your Kogan NBN service.

Kogan NBN

To cancel your Kogan nbn service, you need to contact their Customer Care team directly. Kogan Internet provides a straightforward method to end your service without the worry of early exit fees, as their plans are typically structured on a month-to-month basis.

This flexibility allows you to make changes to your service as your circumstances evolve without incurring additional costs.

Customers can reach out to Kogan’s customer service team through their Customer Dashboard or by calling their customer service number at 1300 010 400

Preparing to Cancel Your Service

Before you initiate the cancellation of your Kogan NBN service, ensure you’re informed about your account details and understand any potential costs associated with ending your service.

Understanding Kogan NBN Service

Your Kogan NBN service is provided on a month-to-month plan, meaning you can discontinue at any time without incurring early exit fees.

It’s important to use a compatible modem that meets NBN’s standards for a smooth transition if you’re considering switching to a different service.

Checking Contract and Fees

Review the terms and conditions of your Kogan NBN service agreement to confirm there are no additional requirements before canceling.

Check your most recent bill to determine where you are in your billing cycle and to avoid unnecessary charges from Kogan or your new provider if you’re transferring services.

Should you need assistance, Kogan’s Customer Support can be contacted to clarify any doubts regarding your account or cancellation process.

Cancellation Process

When you decide to cancel your Kogan NBN service, there are several key steps you need to follow to ensure a smooth transition.

This includes contacting support to close your account, returning any equipment if necessary, understanding the charges on your final bill, and potentially transitioning to another provider.

Contacting Kogan NBN Support

To initiate the cancellation, reach out to Kogan NBN Support directly. You may choose to contact them via email with your customer number and personal details, or by calling their dedicated support line. It’s crucial to specify the desired end date for your service.

Kogan Returns

If you have a Kogan NBN modem or other equipment that was on loan, you’ll be expected to return it. Check the equipment return guidelines provided by Kogan’s Help Centre to avoid incurring additional fees.

Understanding the Final Bill

Your final bill from Kogan Internet will include any outstanding charges up until the end date of your service.

Review it carefully for early termination charges if applicable, as well as any pro-rata fees for the final service period. Inform yourself about potential costs by checking the terms and conditions on their website.

Transition to another Provider

Should you choose to transition to another provider, whether it’s Telstra, TPG, Optus, iiNet, or another NBN provider, it’s important to coordinate the end of your Kogan service with the start of your new one to avoid a lapse in internet connectivity.

If you’re considering a non-NBN option, like Kogan 4G Home Internet, ensure that you understand the differences in service and coverage.

How To Cancel Kogan First

We’ve received a ton of feedback, that customers of Kogan had signed up for “Kogan First” which is Kogan’s membership program.

To cancel Kogan First, you need to login to your Kogan or Dick Smith account. Once logged in, select the Kogan First menu and select “Cancel Renewal”.

You must manage your membership which does include cancelling renewals, from the store you originally signed up from.

Once you have done this, you will get a confirmation email from Kogan. Please note, that you will not get a refund if you’re outside of the trial period.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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