Is Tangerine NBN Good? A TechXTelco Review

Is Tangerine NBN Good?

If you’re looking to switch nbn providers, make sure you look for providers who are reliable, affordable and offer great customer service.

Today we will be reviewing Tangerine Telecom who are an Aussie telco offering a wide range of products like Mobile and Internet services.

Tangerine Telecom, are an Australian internet and mobile service provider that offer a range of NBN plans, heavily targeted as promoting themselves with competitive pricing and straightforward offerings.

But beyond affordability, potential customers need to evaluate whether the promised speeds and customer support live up to expectations.

That’s where we come in!

In this TechXTelco Broadband Review, we assess the key features of Tangerine NBN. This Tangerine NBN Review is impartial and we will review general customer feedback.

An important factor in the assessment is the actual performance and reliability of Tangerine’s service.

Customers expect their internet connection to be consistent and fast enough to handle their daily activities, which can range from streaming high-definition videos to participating in video conferences.

Then, when issues arise, as they inevitably do with any service provider, having responsive and helpful customer support is critical to ensure minimal disruption and to ensure you don’t rip your hair out.

So with that said, let’s kick off this review and assess the reliability, speed, support, and feedback of Tangerine.

Key Takeaways

  • Tangerine NBN offers a variety of plans aimed at providing value for different user needs.
  • Consistency and speed are advertised heavily along with their affordable pricing..

Tangerine NBN Plans and Pricing

Tangerine Telecom is recognized for offering competitive NBN plans with promotional pricing for new customers, highlighting a mix of affordability and flexibility in its internet services.

Overview of NBN Plans

Tangerine Telecom’s range of National Broadband Network (NBN) plans includes NBN 25, NBN 50, and NBN 100 plans, accommodating various user needs from basic browsing to intensive streaming and gaming.

For most of you, the NBN 50 which is 50mbps/17 and known as their “Value Plus” plan will do the trick.

That speed tier is great for browsing, streaming, and small households in general. For households seeking faster speeds, Superfast NBN 250 and Ultrafast NBN plans are also available.

Keep in mind, that the NBN ultrafast plan is called the “Ultra Speedy” and can reach peak speeds of 350mbps download.

It will cost over $100 per month though…

Unlimited data is a standard feature across all Tangerine NBN plans, ensuring customers can enjoy uninterrupted online activities.

Understanding Plan Costs

Monthly prices are structured to fit different budgets, with introductory offers reducing fees for the initial six months. For example, Value Plus is a popular plan providing a 50Mbps download rate, typically at $79.90 but starting at $59.90 for the first six months.

Tangerine’s position as a budget NBN provider means their cost structure is designed to deliver value for money, evident in the competitive pricing of their NBN offerings.

Contract and No Lock-In Options

All Tangerine plans come with no lock-in contracts, granting customers the freedom to switch plans or providers without incurring penalties.

Additionally, Tangerine reinforces its service confidence by offering a 14-day NBN trial, allowing customers to experience their internet service without long-term commitment risks.

This approach reflects a customer-centric philosophy, giving users control over their internet contracts and fostering loyalty through satisfaction rather than obligation.

Performance and Reliability

When evaluating the performance and reliability of Tangerine Internet, potential customers should consider typical evening speeds, real-time speed comparisons, and network coverage and quality.

Sites such as TrustPilot will give you a good understanding of this, but please take into account that experiences can be completely different due to location.

These factors are crucial in understanding how Tangerine stands as an NBN provider.

Typical Evening Speeds

Tangerine Telecom offers a range of NBN plans that include NBN 25, NBN 50, NBN 100, and even ultrafast NBN 250 and 350 tiers.

Their advertised typical evening speeds are designed to reflect the performance users can expect during peak usage times, typically between 7 pm and 11 pm.

For instance, the NBN 100 plans are expected to perform close to the maximum speed, while the ultrafast NBN 350 caters to the needs of heavy users with its higher capability.

Real-Time Speed Comparisons

Real-time speed comparisons of Tangerine Telecom against competitors are essential to assess. The provider’s performance, on average, seems to measure well with its claimed speeds.

Customer feedback and professional reviews reflect satisfaction with speed consistency, implying that Tangerine’s customers frequently experience speeds that closely match or exceed the plan’s specifications.

Network Coverage and Quality

The coverage and quality of Tangerine’s NBN service are underpinned by the extensive infrastructure of the National Broadband Network (NBN Co) and sometimes utilize portions of the Telstra network for coverage.

A vital consideration for prospective users is the type of NBN connection available at their location, whether that’s FTTN, FTTC, FTTP, HFC, or fixed wireless.

These forms of connection may affect the network coverage and quality, with some connections being inherently more reliable and faster than others.

For example, FTTP is the best and most reliable technology whilst HFC and FTTN have and still endure issues from time to time.

Furthermore, Tangerine’s upload speeds are aligned with NBN speed tiers, ensuring that customers have adequate performance for both downloading and uploading content.

Customer Service and Support

Tangerine Telecom has garnered attention for its customer support, and the efficiency of its technical service.

Their sign-up and onboarding process have also been cited as noteworthy. Here, we examine the process of Tangerine’s customer service and the support mechanisms in place for subscribers.

Assessing Tangerine’s Customer Support

Tangerine Telecom is recognized for offering effective customer support. Customers have reported positive experiences, noting that customer service representatives are pleasant and helpful.

Tangerine’s team is known for resolving issues with a professional demeanor. Moreover, clients have access to multiple support options ranging from a comprehensive customer portal to direct assistance.

When reviewing how they fair on TrustPilot and Product review, they receive significantly positive feedback regarding their customer service and overall experience.

Technical Service and Troubleshooting

When it comes to technical support, Tangerine Telecom does not fall short. Customers faced with those super annoying issues can expect guidance for troubleshooting their services, including problems that may arise with a modem or the NBN modem connection.

For more advanced issues, technicians may be involved to ensure that you get the service you pay for.

Sign Up and Onboarding Process

The process of signing up for Tangerine NBN plans has been designed to be straightforward and stress-free. There are no setup fees, if you already have a modem, making the onboarding process even more attractive.

I found the signup process on the website incredibly easy, the plans and all the small stuff are explained clearly.

Additional Services and Benefits

Tangerine provides a selection of additional services to their customers. For example, the eero Secure Subscription Service is an offer from Tangerine that boosts the overall security of your home Internet.

It also offers cool features such as Ad blocking and content filters which is great for parents.

Bundle Deals and Add-Ons

Tangerine offers competitively priced bundle deals that can include NBN with a home phone plan. The home phone plan is $10 and gives you unlimited calls.

Customers can enjoy the convenience of having both their internet and home phone service under one provider, often at more affordable rates than purchasing separately.

This is a great option for elderly customers who prefer using a landline service over a mobile.

Special Offers and Discounts

Periodically, customers can access special offers and discounts that make Tangerine’s plans even more attractive.

Right now, their core nbn plans offer a $15 or $20 discount for the first 6 months before reverting to normal pricing.

Modem Details

The Netcomm NF20MESH is a wireless modem router that operates on dual-band frequencies (2.4 GHz and 5 GHz) and supports the Wi-Fi 6 standard, offering a modern and adaptive Wi-Fi experience for home users.

The modem features a Gigabit Ethernet connection and is designed to work with a variety of broadband technologies including VDSL2/ADSL2, FTTN, FTTB, FTTC, and FTTH, making it versatile for different types of internet connections.

The NF20MESH can be used to form a Whole Home Wi-Fi Mesh network when paired with the CloudMesh Satellite (NS-02), providing extensive coverage and improved Wi-Fi performance throughout the home.

The device also includes features for easy setup and management, as well as enhanced security protocols. For a full install guide, you can view the Tangerine Modem Set Up Guides.

Tangerine Telecom Cyber Breach 2024

In February of 2024, Tangerine revealed that they had been the victim of a cyber attack that led to a huge data breach.

The breach resulted in the names, dates of birth, email, and phone numbers of over 200,000 customers being leaked.

They also revealed that the breach did not leak ID, driver’s licenses, bank details, or passwords.

This indicates it was a top-layer breach and one that Tangerine was quick to disclose to the public.

Lastly, the breach has had a significant impact on their overall review scores, with customers flocking to TrustPilot to vent their frustration at the data breach.

Final Thoughts

With that, you now have a better understanding of Tangerine Telecom, as mentioned, they have affordable prices, great sign-up processes, and a reliable service.

The negatives are the present data breach which has resulted in increased negative feedback. That said, Tangerine will now have even tighter security measures against future data breaches.

Author

  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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