If you’re looking to switch nbn providers, make sure you look for providers who are reliable, affordable and offer great customer service.
So get ready, folks! We’re diving into the space of Tangerine Telecom, the Aussie provider promising budget-friendly internet and mobile plans.
But hey, cheap prices are only cool if everything actually works, right? 😉
That’s why we’re putting Tangerine under the microscope! In this TechXTelco Broadband Review, we’re going beyond the marketing buzzwords to give you the real deal on Tangerine’s NBN.
We’re talking speeds, reliability, customer support – the whole deal. (And yes, we’ll check out what other customers are saying, too.)
After all, you deserve internet that keeps up with your Netflix binges and work-from-home hustle without making you want to pull your hair out.
So, let’s get started and see if Tangerine delivers on its promises!
Tangerine NBN Plans and Pricing
Tangerine Telecom is recognized for offering competitive NBN plans with promotional pricing for new customers, highlighting a mix of affordability and flexibility in its internet services.
Overview of NBN Plans
Tangerine Telecom has your back with NBN plans for everyone! Whether you’re just checking emails or hosting an all-night gaming marathon, they’ve got a speed level for you:
- NBN 25: The basics covered, perfect for light browsing and such.
- NBN 50 (“Value Plus”): This is the sweet spot for most folks – streaming, casual gaming, and smaller households will be happy here.
- Superfast NBN 250: Need a serious speed boost? This plan’s got you covered.
- Ultrafast NBN (“Ultra Speedy”): Ready for the big leagues? Get up to 350mbps download… but be prepared, that kind of power comes at a higher price (over $100 a month).
And the best part? No matter which plan you choose, Tangerine throws in unlimited data. No more worrying about hitting your cap mid-movie!
I’ll leave the plan options below for you to do more research, but they do offer great value.
Understanding Plan Costs
Monthly prices are structured to fit different budgets, with introductory offers reducing fees for the initial six months.
For example, Value Plus is a popular plan providing a 50Mbps download rate, typically at $79.90 but starting at $59.90 for the first six months.
Tangerine’s position as a budget NBN provider means their cost structure is designed to deliver value for money, evident in the competitive pricing of their NBN offerings.
Contract and No Lock-In Options
All of Tangerine plans come with no lock-in contracts, granting customers the freedom to switch plans or providers without incurring penalties.
Additionally, Tangerine reinforces its service confidence by offering a 14-day NBN trial, allowing customers to experience their internet service without long-term commitment risks.
This approach reflects a customer first philosophy, giving users control over their internet contracts and fostering loyalty through satisfaction rather than obligation.
Performance and Reliability
Okay, let’s talk about the real-world performance of Tangerine Internet. Here’s what you need to check out:
- Typical Evening Speeds: We all know internet can slow down when everyone’s online. See if Tangerine delivers the speed they promise during those peak hours.
- Speed Comparisons: Don’t just take their word for it! Compare Tangerine’s speeds with other providers in your area in real-time.
- Network Coverage & Quality: Is Tangerine’s network strong in your neighborhood? A fast plan is useless if your signal’s spotty.
Websites like TrustPilot can give you a good idea of customer experiences, but remember – your mileage may vary depending on where you live.
These are all important clues to figure out if Tangerine is the right NBN provider for you.
Typical Evening Speeds
Tangerine Telecom offers a range of NBN plans that include NBN 25, NBN 50, NBN 100, and even ultrafast NBN 250 and 350 tiers.
Their advertised typical evening speeds are designed to reflect the performance users can expect during peak usage times, typically between 7 pm and 11 pm.
For instance, the NBN 100 plans are expected to perform close to the maximum speed, while the ultrafast NBN 350 caters to the needs of heavy users with its higher capability.
Real-Time Speed Comparisons
Don’t just take their word for it! Compare Tangerine’s speeds to their competitors in real-time to get the full picture. The good news is, they seem to actually deliver on their speed promises, for the most part.
Both customer reviews and professional testers report that Tangerine’s speeds are generally consistent. That means you’re likely to get the speeds you pay for, which is always a win.
Network Coverage and Quality
The coverage and quality of Tangerine’s NBN service are underpinned by the extensive infrastructure of the National Broadband Network (NBN Co) and sometimes utilize portions of the Telstra network for coverage.
A vital consideration for prospective users is the type of NBN connection available at their location, whether that’s FTTN, FTTC, FTTP, HFC, or fixed wireless.
These forms of connection may affect the network coverage and quality, with some connections being inherently more reliable and faster than others.
For example, FTTP is the best and most reliable technology whilst HFC and FTTN have and still endure issues from time to time.
Furthermore, Tangerine’s upload speeds are aligned with NBN speed tiers, ensuring that customers have adequate performance for both downloading and uploading content.
Customer Service and Support
Tangerine Telecom has garnered attention for its customer support, and the efficiency of its technical service.
Their sign-up and onboarding process have also been cited as noteworthy. Here, we examine the process of Tangerine’s customer service and the support mechanisms in place for subscribers.
Assessing Tangerine’s Customer Support
Tangerine Telecom gets major props for their customer support! People rave about their friendly and helpful reps who actually manage to solve problems.
They’ve made it easy to get help too. You’ve got a handy customer portal for self-service stuff, plus ways to reach out directly if you need it. Check out TrustPilot and Product Review – you’ll see loads of positive feedback about their customer service.
Product Review shows them above 4.2 stars with over 7,000 reviews, that’s trust proof if you’ve ever seen it.
Technical Service and Troubleshooting
When it comes to technical support, Tangerine Telecom does not fall short. Customers faced with those super annoying issues can expect guidance for troubleshooting their services, including problems that may arise with a modem or the NBN modem connection.
For more advanced issues, technicians may be involved to ensure that you get the service you pay for.
Sign Up and Onboarding Process
The process of signing up for Tangerine NBN plans has been designed to be straightforward and stress-free. There are no setup fees, if you already have a modem, making the onboarding process even more attractive.
I found the signup process on the website incredibly easy, the plans and all the small stuff are explained clearly.
Additional Services and Benefits
Tangerine provides a selection of additional services to their customers.
For example, the eero Secure Subscription Service is an offer from Tangerine that boosts the overall security of your home Internet.
It also offers cool features such as Ad blocking and content filters which is great for parents.
Bundle Deals and Add-Ons
Tangerine offers competitively priced bundle deals that can include NBN with a home phone plan. The home phone plan is $10 and gives you unlimited calls.
Customers can enjoy the convenience of having both their internet and home phone service under one provider, often at more affordable rates than purchasing separately.
This is a great option for customers who prefer using a landline service over a mobile.
Special Offers and Discounts
Periodically, customers can access special offers and discounts that make Tangerine’s plans even more attractive.
Right now, they have vast discounts across nearly all NBN plans.
Modem Details
The Netcomm NF20MESH is your home’s Wi-Fi power-up! Here’s why it’s cool:
- Dual-band frequencies: It broadcasts on both the standard (2.4GHz) and faster (5GHz) Wi-Fi channels, so you get the best signal for your devices.
- Wi-Fi 6 support: This means it uses the latest Wi-Fi tech for faster speeds and better handling of multiple devices at once.
- Works with lots of connection types: Whether you have fiber, cable, or old-school phone lines for your internet, this modem’s got you covered.
- Team up with CloudMesh Satellites: Add these around your home to create a “mesh network” – that means no more Wi-Fi dead zones!
- Easy-peasy setup: Designed for regular folks, not just tech wizards. Tangerine also has set-up guides if you need a helping hand.
The device also includes features for easy setup and management, as well as enhanced security protocols. For a full install guide, you can view the Tangerine Modem Set Up Guides.
Tangerine Telecom Cyber Breach 2024
In February of 2024, Tangerine revealed that they had been the victim of a cyber attack that led to a huge data breach.
The breach resulted in the names, dates of birth, email, and phone numbers of over 200,000 customers being leaked.
They also revealed that the breach did not leak ID, driver’s licenses, bank details, or passwords.
This indicates it was a top-layer breach and one that Tangerine was quick to disclose to the public.
Lastly, the breach has had a significant impact on their overall review scores, with customers flocking to TrustPilot to vent their frustration at the data breach.
Final Thoughts
With that, you now have a better understanding of Tangerine Telecom, as mentioned, they have affordable prices, great sign-up processes, and a reliable service.
The negatives are the present data breach which has resulted in increased negative feedback. That said, Tangerine will now have even tighter security measures against future data breaches.