iPrimus is an established internet service provider offering a range of NBN plans and bundled deals.
While iPrimus NBN plans present potential value for some users, it’s crucial to note their strikingly low customer satisfaction ratings on platforms like Trustpilot.
This review will delve into iPrimus’s offerings, their value proposition, and the reasons behind their poor online reputation.
iPrimus NBN Plans
iPrimus offers several NBN speed tiers, ranging from the basic NBN25 (Standard) up to the ultrafast NBN1000 (Home Ultrafast). Their plans feature:
- Unlimited Data: All their NBN plans include unlimited data downloads.
- Month-to-Month Flexibility: No lock-in contracts provide the freedom to switch providers.
- Modem Included: A Wi-Fi 6 modem is included with their plans.
- Bundled Home Phone (Optional): Add a pay-as-you-go or call pack home phone line to your NBN plan.
Let’s get into the pricing table, to see how they rank up for value.
Pricing: Competitive but Not the Cheapest
iPrimus NBN plans are generally priced competitively within the market.
Their most popular plan, the NBN50 (Standard Plus), typically costs around $80 per month. While not the absolute cheapest option, iPrimus often runs promotions and discounts that can significantly reduce initial costs.
However, it’s important to compare prices thoroughly against other providers offering similar speed tiers.
You will find slightly lower prices elsewhere, particularly during promotional periods. For example, MATE NBN has a current SAVE 20 offer, which brings down their 100mbps plan to $65 per month.
iPrimus Ordering Process
I found the online order processing incredibly easy! From the last time I used the website, they have done a significant upgrade and the website is now so smooth.
As you can see from the above, it’s an easy process and you have the option to add PAYG calls or mobile and International calling for $30 per month.
You also have the option of adding a Static IP for just $5 per month.
With iPrimus, you only pay the activation of $110 after your service is active, so you pay $0 on the day until things go to plan.
Overall, the process was easy and the website is a huge benefit to iPrimus.
The Trustpilot Conundrum
One of the most striking aspects when researching iPrimus is their exceptionally low rating on customer review platforms such as Trustpilot. Scores often fall below 2 out of 5 stars, with users citing issues such as:
- Poor Customer Service: Complaints about long wait times and unresolved technical problems.
- Slow Speeds: Reports of speeds significantly lower than advertised, even during off-peak hours.
- Frequent Outages: Customers experience service disruptions and connection issues.
- Billing Difficulties: Unexpected charges and complications with changing or canceling plans.
It’s vital to put these negative reviews in context. A small number of satisfied customers do leave positive reviews, suggesting that experiences with iPrimus may vary.
Additionally, customer support can be overwhelmed during times of network congestion or unforeseen issues.
That said, I did also try to contact iPrimus and was left frustrated with the lack of communication they offered.
If I was iPrimus, I would be looking to deploy training for the customer service teams, as they did not understand the issues and lack of communication left me frustrated.
Should You Consider iPrimus NBN?
The decision of whether iPrimus NBN is right for you depends on several factors:
- Price Sensitivity: If securing the absolute lowest price for your desired NBN speed is your top priority, iPrimus may be a contender, particularly during promotional periods.
- Risk Tolerance: The negative customer reviews suggest a higher possibility of encountering issues. If you’re comfortable navigating potential customer service hurdles, iPrimus could still be an option.
- Location and Network Demands: Your experience with iPrimus may be affected by your location and how heavily you rely on your internet connection for demanding activities like streaming or online gaming.
That said, you can easily use the search your address function on their website, and it will tell you what technology you can get through iPrimus.
Alternatives to iPrimus
The Australian NBN market is fiercely competitive, offering a wealth of alternative providers. Some well-regarded smaller ISPs worth considering include:
- MATE: Cheaper than iPrimus and run some incredible promo deals.
- Superloop: Known for reliable speeds and transparent service.
- Telstra: More expensive, but do offer incredible value with their rewards program.
My Recommendation
iPrimus NBN plans can offer competitive prices and unlimited data, making them worth considering for some users.
However, their abysmal Trustpilot score raises significant concerns about potential customer service and technical difficulties.
I myself also had issues with this, not to the extent of the reviews, but still frustrating nonetheless.
Before signing up with iPrimus, it’s vital to do your homework. Read recent reviews, compare prices extensively with other ISPs, and weigh your priorities.
They could still be a great choice for many, as mentioned in the positive reviews and they do deserve props for the easy to use self service website.
