How To Cancel TPG NBN

Cancelling your TPG NBN service is easier than you might think! Whether you’re switching to a new provider or no longer need the service, it’s important to know the steps and any fees that could come up.

In this guide, we’ll walk you through everything you need to know to make the disconnection process smooth and hassle-free.

Step-by-Step Guide to Cancel Your TPG NBN Service

There are a few different ways to cancel your TPG NBN service, whether you’re porting out to a new provider or simply shutting down your line.

Choose the option that works best for you!

Cancel Online

1. Log in to TPG My Account: Start by logging into your TPG My Account. Once you’re in, head to the “Account Management” section and find the option that says “Cancel Your Service.”
2. Fill Out the Form: Complete the cancellation form by providing your account details and the reason for cancelling. It’s quick and straightforward!

Be sure to note the date of your cancellation and keep an eye on your inbox for a confirmation email. This will help you avoid any potential issues in case something goes wrong with the cancellation process.

Written Notice

1. 30 Days Notice: TPG requires at least 30 days written notice to cancel your service. This means your service will remain active for 30 days after you notify them, and you’ll be responsible for any charges during that time.
2. Send an Email: The easiest way to cancel is by emailing your request to cancel@tpg.com.au. Be sure to include your customer number, name, and address in the subject line for quick reference.
3. Mail a Letter: If you prefer the traditional route, you can send a written cancellation letter to TPG’s official address. To avoid any hiccups, send it via registered post so you have proof of when it was mailed.

Contact Customer Service

If you’d like assistance or prefer to talk to someone directly, you can reach TPG at 1300 993 019. A customer service representative will walk you through the cancellation process and answer any questions you might have.

During the call, you might also receive a “saves offer,” which could include a discount or incentive to keep you as a customer.

Transferring Your NBN Service

If you decide to switch to a new provider, in most cases, the new provider can place an order on your existing NBN line and take over the connection.

This usually triggers a disconnect order with TPG, effectively ending your service.

We highly recommend this approach, as cancelling your service before placing a new order can sometimes lead to complications with order processing and delays in connection.

It’s also crucial to confirm your cancellation with TPG, even if you’ve switched providers, to ensure everything is properly finalised.

Important Things to Consider

• Contract Obligations: If you’re still within your contract period, cancelling your TPG NBN service may result in a contract payout fee, which can be as high as $350. However, if you’re out of contract or on a no-lock-in contract, you may not face any cancellation fees.
• Loss of TPG Email: Once you cancel your TPG service, you’ll lose access to your TPG email account, which will be permanently deleted and blocked from sending or receiving emails. To avoid losing important messages, be sure to export your emails to another service like Gmail before cancelling.
• Final Bill: Your final bill will cover any charges up until the end of the 30-day notice period. Be sure to settle any outstanding balance to avoid further complications.

Important Reminders:

• If you’re switching to a new provider, it’s often better to have them place an order on your existing line rather than cancelling first to avoid any service interruptions.
• Always confirm your cancellation with TPG, even if you’ve transferred to a new provider.

And that’s it! Now you know exactly what steps to take and who to contact to cancel your TPG services smoothly.