How To Cancel TPG NBN

Cancel TPG NBN

Cancelling your TPG NBN service can be a straightforward process if you follow the correct steps. Whether you’re moving to a new provider or simply no longer need the service, it’s important to understand the procedure and any potential fees that might be involved.

In this guide, we’ve put together all resources for you to completely understand the disconnect process.

Step-by-Step Guide to Cancel TPG NBN Service

Online Cancellation

  1. Log in to TPG My Account: You can initiate the cancellation process by logging into your TPG My Account. Look for the option labeled “Cancel Your Service” under the Account Management section.
  2. Complete the Form: Fill out the necessary information on the cancellation form. This will include your account details and the reason for the cancellation.

Written Notice

  1. 30 Days Notice: TPG requires at least 30 days written notice for cancellation. This means your service will continue for 30 days after you notify TPG of your intention to cancel, and you will be responsible for any charges incurred during this period.
  2. Send an Email: You can send your cancellation request via email to Make sure to include your customer number, name, and address in the subject line for easy reference.
  3. Written Letter: Alternatively, if you prefer to send a physical letter, you can do so by posting it to TPG’s official address. Ensure it is sent by registered post so you have proof of the date it was sent.

Contact Customer Service

If you need assistance or prefer to speak to a representative, you can call TPG at 1300 993 019. A customer service representative will guide you through the process and help with any queries you may have.

Transferring Your NBN Service

If you opt to go to a different provider, typically that provider can place an order on the active nbn line and take over the connection, for most providers this signals a disconnect order effectively ending your service. It is always important to confirm cancellation with your provider.

Things to Consider

  • Contract: If you are within a contract period, you may be subject to a contract payout fee, which can be up to $350 if you cancel tpg nbn. If you are outside of a contract or on a no-lock-in contract, there may be no cancellation fee.
  • Loss Of TPG Mailbox: You will lose your TPG email, it will be deleted and blocked from sending or receiving emails upon cancellation. Ensure you export your email to a host such as Gmail prior to canceling.
  • Final Bill: Your final bill will include charges up until the end of the 30-day notice period, so you will need to settle any outstanding

And that’s it! you now know who and where you need to call to cancel your TPG services.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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