Origin Broadband Review

Origin Broadband

Another day, another broadband review! This time, It’s Origin NBN Broadband that I will be reviewing and I’m excited to share the experience.

When you’re choosing an Internet providers, it’s quite annoying and flustering, as you see so many deals but they may not match your needs. What are your needs? well you need reliability, decent speeds, and the peace of mind that you’re not getting a bad deal.

Origin Broadband has been turning heads recently but before you sign on the dotted line, let’s dig deeper into what they offer and what real users are saying.

This is important because first hand experience is relatable and you want to avoid the errors made by others.

With that said, let’s get into this review!

Origin Broadband’s Market Position

Origin Broadband have positioned themselves as a bundle and save provider. What does that mean? Well due to their vast arrays of energy deals, you get some great perks for taking your Internet across to Origin.

The standalone product of just broadband and bundling with an energy plan is decent, it’s not the cheapest but also not the most expensive.

Service Offerings

When you’re exploring options for reliable internet, knowing exactly what a provider offers is crucial. Origin Broadband presents a good stack of services tailored to meet the market with price and speed.

Types of Origin Broadband Plans

Origin Broadband provides 7 plans across NBN and Opticomm to suit your specific internet requirements. Whether you need a basic connection for browsing and emails or a high-speed plan for streaming and gaming, there’s an option available for you.

They offer plans featuring FTTP (Fiber to the Premises), FTTN (Fiber to the Node), and FTTC (Fiber to the Curb) technologies, ensuring that you get the most appropriate service based on your location and the infrastructure in place.

They also offer services on the Opticomm network, which the the fiber competitor of the nbn.

The 3 core plans they offer are the everyday nbn plan, the experience nbn plan and the enthusiast nbn plan. The speeds range from 25mbps to 100mbps.

    They then offer the “faster nbn” plans which is designed for speed for heavy users. The plans range from 100mbps to 1000mbps in speed.

    Origin NBN Plans

    Additional Features and Benefits

    In addition to the standard broadband offerings, Origin Broadband has extra features and benefits to enhance your online experience.

    When you bundle your Origin NBN service with their energy offering, you may be eligible to save an additional $10 monthly. It’s a deal that combines convenience and cost savings, especially if you’re looking to streamline your utility bills.

    • Next-Day NBN Connection: Quick setup to get you online faster. Note that this may not be the case for everyone.
    • Bundle Discount: Save money when you combine internet with Origin’s energy services.

    With Origin Broadband prices, you’ll find that competitive rates don’t compromise the value of your internet service. The plans are designed to give you flexibility and control over your monthly expenses, so you can choose what works best for your lifestyle and budget.

    I’m actually quite impressed with the 1000mbps plan which is only $124 per month. That price and speed are great value for super heavy users.

    Cost and Pricing

    If you’re considering Origin Broadband, it’s important to assess the pricing structure and determine how the cost compares to the value offered.

    Let’s break down the expense and what you get for your money.

    Origin Broadband Prices

    Origin Broadband’s prices vary based on the speed tier and any additional services you choose. Typically, you can expect to pay more for plans with higher speeds.

    For example, Origin’s NBN 100 plan is praised for its high evening speeds, which may be ideal if your household has heavy internet usage during peak hours.

    Whilst, more budget-friendly plans like NBN 25 offer sufficient speed for everyday use. If I had to rate the pricing, I’d give it 4 stars as it’s competitive and does offer great speeds.

    The plans range in price from $74 to $129 per month.

    Customer Support

    When you’re dealing with connection issues or just need some questions answered, it’s reassuring to know that Origin Broadband has effective customer support channels and service quality that aims to resolve problems promptly and courteously.

    The worst thing for any provider, is poor customer service which leads to incredibly frustrating customer experiences.

    How To Contact Origin Broadband

    You have multiple options for getting in touch with Origin Broadband’s customer service team:

    • Phone: Dial their dedicated support number, particularly useful for immediate assistance. The number is 1300 980 711.
    • Online Chat: For quick queries, straightforward issues or if you prefer typing to talking.
    • Email: When you need to provide detailed information or have a paper trail of your communications.

    Origin offers support for Origin NBN contact on weekdays from 7:00 am to 7:00 pm and on Saturdays from 9:00 am to 5:00 pm AEST.

    Customer Service Quality

    Customer experiences with Origin Broadband’s service vary. Some customers have received efficient and courteous support as mentioned in Trustpilot reviews.

    Problems have been tackled with effort, although issues like router faults may take time due to equipment replacements.

    My Experience With Origin Broadband

    When I went to the website to sign up, they couldn’t find my address! So i had to call and the customer service was great. They raised something called a service request and they called me back within a week.

    The sign up process was easy and the delivery and activation was quick. I had issues with my speed to begin with, however I did get in touch with customer support who helped reboot my modem.

    I did find it frustrating to get in touch initially with the customer support team but the job eventually got done.

    The plan I was on was 100mbps and I peaked a total 97mbps at max speeds, so it definitely delivered.

    Overall, the experience was good, I was annoyed by the one week wait to get my address registered, especially considering I have had nbn with 9 other providers in the past.

    That said, after the initial issues, everything was fine and support was prompt.

    Frequently Asked Questions

    Many users have expressed frustration with Origin Broadband’s customer service, citing difficulties in contacting the company and receiving timely responses to inquiries and complaints.

    Customer satisfaction for Origin Broadband varies, with the company having a 1.6 out of 5 star rating on Trustpilot from 24 user reviews.

    Origin Broadband is reported to have fast NBN plans, with its NBN 25 to NBN 1000 plans offering speeds that match the advertised peak speeds. I had this exact experience.

    You can contact Origin Broadband on 1300 980 711.

    Origin Broadband Review

    Origin Broadband
    4 5 0 1
    Origin Broadband have positioned themselves as a bundle and save provider. They offer a range of plans across NBN and Opticomm as well as good offerings for bundling with your energy services.
    Origin Broadband have positioned themselves as a bundle and save provider. They offer a range of plans across NBN and Opticomm as well as good offerings for bundling with your energy services.
    4.0 rating
    4/5
    Total Score
    • Customer Support
      4.0 rating
      4/5 Good
      Prompt and efficient, It was kind of a challenge to find the customer support number on the website.
    • Speeds
      4.0 rating
      4/5 Good
      My speeds were delivered on the 100mbps plan, that said, I had issues with the speed after the initial activation.
    • Pricing
      4.0 rating
      4/5 Good
      The low range plans are okay, you could probably find better alternatives for cheaper, however the high range speed plans pricing is quite competitive and if you sign up with the $5 discount along with the energy discounts, it's a great value plan.

    Pros

    • Speeds
    • Energy Discount
    • Pricing Competitive

    Cons

    • Issues With Finding Address
    • Customer Service Could Be Better

    Author

    • Michel Elijah

      Tech expert and strong interest in telco. I've worked in the tech industry for 4 years and have always had interest with mobile and internet providers.

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