Having reliable internet at home is essential, but choosing the right provider can feel overwhelming with so many options out there.
One name that’s been getting a lot of attention in Australia is Aussie Broadband.
In this review, we’ll share our honest experience with their NBN service, highlighting what they do well and where they could improve.
Who Are Aussie Broadband?
Aussie Broadband is a proudly Australian-owned telecommunications provider that has rapidly grown to become a household name in the country.
Established in 2008, the company has built a solid reputation for its customer service and reliable internet offerings.
Aussie Broadband is publicly listed on the ASX and remains independent, which has helped maintain its focus on quality over quantity, unlike some of the larger players in the Australian broadband space.
What Aussie Broadband Is Known For
Aussie Broadband is best known for two things: exceptional customer service and reliable NBN speeds.
Unlike many other providers, Aussie Broadband offers an Australian-based support team that consistently receives praise for being knowledgeable and responsive.
Additionally, the company is upfront about its network management and capacity, which helps to ensure that you get the speeds you’re paying for, especially during peak times.
Why We Signed Up
We decided to give Aussie Broadband a try because of its glowing reputation for speed consistency and customer service.
After reading several positive reviews and comparing NBN plans, Aussie Broadband’s transparency and community-oriented ethos stood out.
Plus, their plans seemed competitively priced, offering flexibility to switch between speed tiers without a hitch.
The Sign-Up Process
Signing up with Aussie Broadband was a smooth experience. The process is straightforward, with the website offering an intuitive layout for choosing plans, entering your details, and signing up.
After submitting our information, we received immediate confirmation via email, and the team followed up promptly regarding the activation timeline.
How to Contact Aussie Broadband
One of Aussie Broadband’s key selling points is its easy-to-reach, Australian-based customer support.
Whether you prefer to call, chat, or email, Aussie Broadband offers all these options, with most issues being resolved efficiently.
Their support is widely available from 8 am to midnight AEDT, meaning help is just a phone call away.
The Aussie Broadband Plans
Aussie Broadband provides a variety of NBN plans, making it easy for customers to find something that fits their needs and budget.
Their NBN plans start with the basic NBN 12, perfect for minimal users, and go up to NBN 1000 for heavy streamers or small businesses needing higher speeds.
For those living in an Opticomm area, Aussie Broadband also provides fibre-to-the-premises (FTTP) connections, which are well-regarded for their speed and reliability.
For transparency, the company’s website clearly outlines what’s included in each plan, and there’s no contract locking you in.
This flexibility allows you to switch plans as your needs change without penalty.
Activation Turnaround
In our case, the activation turnaround was impressive. After completing the sign-up process, our connection was activated within two business days.
While some users may experience slightly longer waiting times, especially in more remote areas, the general consensus is that Aussie Broadband has one of the fastest activation times in the market.
Overall Experience
Overall, our experience with Aussie Broadband has been largely positive. The internet speed is consistent, even during peak periods, which is a common complaint with other providers.
We appreciated the transparency they provided in terms of network congestion and usage metrics.
Any minor hiccups we encountered were quickly resolved through their customer support, which was both friendly and professional.
Aussie Broadband Reviews
Aussie Broadband consistently ranks highly on review platforms. On Product Review, it has an impressive rating of 4.5/5 stars based on over 7000 reviews, with users praising its speed reliability and excellent customer service.
On Trustpilot, it also maintains a high rating, further reinforcing the overwhelmingly positive sentiment among customers.
Would We Recommend?
Absolutely. If you’re looking for a reliable NBN service with top-tier customer service and minimal interruptions, Aussie Broadband is a solid choice.
The flexibility to change plans and the transparency around speed and usage makes it stand out from other providers.
While the prices may not be the cheapest on the market, the level of service and reliability justifies the cost.
Conclusion
Aussie Broadband has certainly lived up to its reputation as one of the best NBN providers in Australia.
From a seamless sign-up process to excellent customer service and reliable internet speeds, they offer a comprehensive package that works well for individuals and families alike.
While no provider is perfect, Aussie Broadband comes close with its commitment to customer satisfaction.
If you value a hassle-free experience, it’s definitely worth considering for your NBN needs.
