Aussie Broadband NBN Review: Unbiased Performance Evaluation

Aussie Broadband NBN Review

Finding a reliable and customer-first service provider can be hard, however, Aussie Broadband has distinguished itself as a competitive player, particularly in the realm of offering NBN services.

The company has garnered attention for its consumer-focused service offerings and has consistently been rated highly in customer satisfaction surveys.

Aussie Broadband’s NBN service stands out for several key reasons. Customers report high levels of satisfaction with the company’s transparency, customer service, and overall value for money.

Despite not being the cheapest option on the market, the additional perks such as ample speed during peak times and the availability of month-to-month plans add considerable appeal.

Moreover, Aussie Broadband’s commitment to customer service and support options has resonated well with its user base.

It’s important for potential subscribers to weigh the pros and cons of an ISP before making a decision.

In the case of Aussie Broadband, prospective customers are likely interested in its performance, customer service experience, and how the offerings stack up against competitors.

Detailing these aspects can provide a comprehensive understanding of what the service provider has to offer, guiding consumers in their choice for an NBN plan.

With that said, let’s head into the Aussie Broadband Review.

Company Overview

Aussie Broadband stands as a prominent player in the Australian telecommunications market, known for its commitment to service quality and customer transparency.

Operating under the helm of Australian ownership, the company solidifies its reputation through a robust network infrastructure and wide-ranging broadband services.

Ownership and Network Infrastructure

Who owns Aussie Broadband? Aussie Broadband is an Australian-owned and operated company, which prides itself on a customer-centric approach.

They were founded by Phillip Britt and John Reisinger. Phillip Britt is also the Managing Director of the company (Wikipedia).

Their network infrastructure leverages the National Broadband Network (NBN), ensuring they can provide service across various locations in Australia.

Aussie Broadband utilizes an extensive mix of the NBN multi-technology mix (MTM), which includes fiber to the premises (FTTP), fiber to the node (FTTN), fiber to the curb (FTTC), hybrid fiber-coaxial (HFC), and fixed wireless and satellite technologies.

They have a reputation for maintaining strong network capacity to manage bandwidth and provide satisfactory service to customers.

Broadband Services and Coverage

Aussie Broadband stands as a key service provider within the NBN landscape, offering a variety of internet plans.

These plans are tailored to meet the needs of different user profiles, from casual surfers to heavy data users.

The question, “What network is Aussie Broadband on?” can be answered by stating they utilize the NBN network, covering a substantial proportion of the Australian population.

They focus on ensuring that customers experience consistent and reliable internet connectivity, which has been affirmed through various positive customer reviews and feedback.

By harnessing the full potential of the NBN and committing to Australian ownership, Aussie Broadband continues to establish itself as a trustworthy and proficient provider within Australia’s competitive broadband market.

Service Plans and Pricing

Aussie Broadband’s spectrum of NBN plans caters to both individuals and businesses, ensuring that customers can find an option that aligns with their specific needs and budget.

Pricing for their residential plans typically starts from around $65 per month, guaranteeing competitive rates for comprehensive internet solutions.

Residential Broadband Plans

Aussie Broadband provides a variety of NBN speed tiers, offering flexibility for residential customers. The plans range from NBN 12 to NBN 1000, ensuring there is a suitable option for everyone from light users to bandwidth-heavy households. Residential plans feature:

  • Unlimited data
  • No lock-in contracts, ensuring freedom and flexibility
  • Month-to-month billing with the option to leave at any time
  • Transparent pricing structures

Additional services such as home phone bundles are available for an added charge.

The company has also been noted for high customer satisfaction rates with positive feedback on their customer service and internet speeds during peak times.

Business Internet Solutions

For businesses, Aussie Broadband positions itself as a reliable partner, offering dedicated business NBN plans that ensure consistent connectivity integral for operations.

Their business plans are structured to cater to different organizational sizes and demands, providing:

  • Priority business support
  • Static IP address
  • Tailored solutions including custom plans for more demanding enterprise requirements

While Aussie Broadband does not directly offer mobile phone plans, they have mobile broadband options that can complement business internet needs.

These plans are known for their robust performance, which is fundamental for companies that rely on unyielding internet up-time.

Aussie Broadband confidently maintains its reputation by consistently delivering high-quality broadband services to residential and business customers alike, cementing its position as a top-tier NBN provider in Australia.

Customer Experience

When evaluating Aussie Broadband, it’s essential to consider the customer experience thoroughly, particularly focusing on the elements of customer service and the process of installation and setup.

Customer Service

Aussie Broadband is commended for its strong emphasis on customer service, with a dedicated Australian-based support team.

Reviews on ProductReview.com.au reveal that the company receives high marks for service, which indicates a positive trend in customer satisfaction.

They offer a range of support options which can be crucial when customers encounter issues such as checking if Aussie Broadband is down or have inquiries about their account or service.

Aussie Broadband Contact – How To

Aussie Broadband offers a variety of ways to get in touch with their friendly support team, such as;

  • Call them directly at 1300 880 905
  • Live Chat
  • Request A Callback
  • Help Center

You can call them directly at 1300 880 905, visit their website (https://www.aussiebroadband.com.au/contact/) for live chat options as well as completing the webform.

Installation and Setup

The installation and setup process for connecting to Aussie Broadband’s NBN service is usually straightforward.

Customers who wonder how to connect to Aussie Broadband or how to set up Aussie Broadband can follow the clear guidelines provided by the service.

Users report that the time it takes to connect can vary; however, Aussie Broadband strives to make the process as seamless as possible, often completing connections within the industry-standard timeframe unless infrastructure challenges arise.

Various customer reviews suggest that Aussie Broadband is good at keeping customers informed during each step, further facilitating a smoother transition to their NBN service.

Technology and Capabilities

When assessing the technology and capabilities of Aussie Broadband, particular attention is paid to the company’s network infrastructure resilience and the compatibility of various modems and hardware with their service.

Network Redundancy and Reliability

Aussie Broadband has built a reputation for reliability, partly due to its commitment to network redundancy.

This approach ensures that, in the event of a single point of failure, traffic can be rerouted, minimizing service disruptions.

While Aussie Broadband does not inherently offer 4G backup as a standard feature, customers have the option to purchase a 4G backup service, providing an additional layer of connectivity assurance.

Modem and Hardware Compatibility

Compatibility of modems and hardware with Aussie Broadband is versatile. Users have reported successful connections using Telstra modems with Aussie Broadband’s NBN service.

Similarly, customers have flexibility in using Optus modems, provided the device supports the connection type offered by Aussie Broadband.

This compatibility extends to most modems that are unlocked and adhere to NBN’s connection standards.

However, for an optimal experience, the use of Aussie Broadband’s own recommended modems might provide better performance and support.

Cancellation and Service Changes

When it comes to managing an NBN service, you may find yourself in a position where you need to cancel or change your service.

Aussie Broadband addresses these needs with a systematic process, ensuring that customers can make transitions as smoothly as possible.

Process of Service Cancellation

To cancel an Aussie Broadband NBN service, customers need to contact the customer service team. This can typically be done by:

  • Phone: By directly calling their customer service hotline.
  • Online Account: Logging into the Aussie Broadband customer portal to initiate the cancellation process.

It’s important for customers to know that they may be subject to certain terms and conditions upon cancellation, especially if they are under contract.

They should review their account details or speak with a customer service representative to understand any potential fees or required notice periods.

Aussie Broadband Reviews

Aussie Broadband NBN services receive generally positive feedback from its customer base. Reviews highlight the speed and reliability of the service, which is a critical factor for users seeking a dependable internet connection.

Aussie Broadband Reviews

Customers frequently note the company’s transparency and customer service as strong points.

Positive Points:

  • Adequate Speeds: A significant majority of users confirm receiving adequate speeds for their online activities.
  • Customer Service: The customer service is praised for being helpful and responsive, a factor that enhances overall user satisfaction.
  • Value for Money: While not the cheapest, many users find the value for money satisfactory, reflecting the service quality they receive.

Areas for Improvement:

  • Some users consider the service slightly expensive when compared to other market offerings.
  • Occasional service disruptions have been reported, although they are typically resolved promptly.

Statistics point to overwhelmingly positive reviews, where satisfaction is reflected in the ratings given for the NBN 50/20 plans.

The customer reviews emphasize a high level of satisfaction with the performance of Aussie Broadband’s NBN services.

With that said, they have suffered recently with reviews on Trustpilot around customer service and communication.

Conclusion

Okay so now for the big reveal, would I use Aussie Broadband as my go-to internet provider? Well….No, whilst they have great service, there are plenty of other offers out there that have more value.

Here are some cheaper plans, that provide similar if not more value (speed and data).

With the expensive world we live in, you must get the best deal. While Aussie Broadband does have a good reputation, why spend more money when you don’t have to?

The $85 Plan at Aussie Broadband is for unlimited data at 50/20 speeds, you can get the same benefits from other providers, starting at $60.00, even Optus has a great deal where you can get 100/20 for $75.00 for 6 months.

But again, It’s entirely your choice, but if we are being real, it’s typically down to money and plenty of providers have significantly greater value.

Just as a disclaimer, this is my opinion and the readers at Tech X Telco have full power to choose the best provider for their needs.

Author

  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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