With the steady rise of mobile plan pricing over the last few years, having an unlocked Telstra phone, means you can choose any provider of your liking, that matches your budget.
This step-by-step guide will show you how to unlock your device seamlessly and potentially at no cost, opening you up to the crazy competitive telco market.
Let’s get into how to unlock your Telstra phone.
Why Opt for Phone Unlocking?
- Empowerment to Make Choices: Unlocking your phone empowers you to transition to a different service provider and select a plan that perfectly aligns with your requirements.
- Access to Enhanced Deals: By unlocking your phone, you gain access to competitive promotions and special discounts offered by various telecommunications companies.
- Enhanced Versatility: With an unlocked phone, seamlessly switch between SIM cards when traveling abroad or when seeking improved coverage.
Procedures for Unlocking Your Telstra Device
Step 1: Identify Your IMEI Number
Prior to initiating the unlocking process for your mobile device, it is imperative to locate its unique International Mobile Station Equipment Identity (IMEI) number.
This can be achieved by either dialling *#06# on your device or consulting the original packaging.
Step 2: Establish Contact with Telstra
After obtaining your IMEI number, the next important step is to establish direct communication with Telstra to commence the unlocking procedure.
You can initiate this process by utilizing the My Telstra app or by contacting Telstra’s customer service department directly.
To speak with the unlocking team, call Telstra at 13 22 00 and select the ‘unlock device option’ when prompted.
The customer service team is available to assist you from Monday to Friday between 9 am and 8 pm AEST.
We tried this method in February 2024, the Telstra team member was quick, prompt and knew exactly what we were talking about.
Step 3: Adhere to the Provided Guidelines
A Telstra representative will guide you through the unlocking procedure and explain any associated fees in detail.
For devices held for less than two years, Telstra’s unlocking fees are as follows:
- $80 for devices that have never been activated or are less than six months old.
- $25 for phones that are between six to twenty-four months old.
Once the process is complete, your device will be unlocked, allowing you the freedom to switch to another provider.
Frequently Asked Questions
Yes and as stated above, you will pay a fee if you have owned the phone for less than 2 years.
Yes you can unlock your phone by yourself, however you will need the code provided from Telstra to do so.
You will need to get this off Telstra.
If you have owned the phone for more than 2 years, it will be free.
