Should You Still Use Bigpond Email In 2024?

Bigpond Email

BigPond Email has been a familiar presence in the email accounts of Australians for many years. A service from Telstra, BigPond provided a way to connect with friends, family, and businesses.

But technology marches on relentlessly, and now it’s worth considering whether BigPond Email still suits your needs or is up to date vs the real competitors.

But with evolving technology and user preferences, the question arises: does BigPond email offer features and reliability that stand up to the modern email landscape?

The landscape of email providers is continually shifting, and with reports that Bigpond email accounts are being phased out, you may wonder if it’s time to transition to a more current platform.

While Telstra has provided options like a free Microsoft 365 license to impacted users, this signals a pivot in strategy and raises concerns about the longevity of BigPond email services.

The ease of managing spam and the hassle of migrating to a new email address might be pivotal factors in your decision to stick with BigPond or look elsewhere.

So let’s get into some insights to help you navigate BigPond Mail and potentially alternative email providers.

Accessing BigPond Mail

Accessing your BigPond email is straightforward whether you’re setting it up for the first time or resolving common login issues.

This section will guide you through the setup process on various platforms and assist you with typical login problems.

Setting Up BigPond Email on Various Platforms

To start using BigPond email, you will need to set it up on your device. Below are the steps for the most commonly used platforms:

  • Outlook:
    1. Open Outlook and go to File > Add Account.
    2. Enter your BigPond email address and click Connect.
    3. Input your password when prompted and follow the rest of the setup wizard.
  • iPhone:
    1. Go to Settings > Mail > Accounts > Add Account.
    2. Choose Other and tap Add Mail Account.
    3. Enter your name, BigPond email, and password, and then tap Next.

Remember, when adding your BigPond email to Outlook 365, you follow a similar process as you would for the standard Outlook application.

Common Login Issues and Resolutions

If you’re experiencing difficulty logging into your BigPond email, consider these common issues and solutions:

  • Can’t login to BigPond email:
    • Ensure you are using the correct email address and password.
    • Password Reset: If you’ve forgotten your password, go through the password reset process via the BigPond webmail login page.
  • Why can’t I log into my BigPond email:
    • Browser Issues: Clear your browser’s cache and cookies, or try using a different browser.
    • Account Settings: Make sure your email account is correctly configured, especially if you get server errors when trying to access through a mail client like Outlook.

Managing BigPond Email Security

Securing your BigPond email account involves diligent management of your passwords and immediate action if your account is compromised.

By regularly updating your security details and understanding the steps to take in case of unauthorized access, you can significantly reduce the risk of security breaches.

Be vigilant against “Bigpond email not working” scams. Take these steps to keep your account secure:

  • Regularly update your password with a strong one (mix of characters).
  • Immediately change your password if you suspect suspicious activity.
  • Report hacking attempts to BigPond support.

Changing and Resetting Passwords

How to Change Your BigPond Email Password:

  • Log in to your BigPond email account.
  • Navigate to the ‘Settings’ or ‘Account Management’ section.
  • Select ‘Change Password’.
  • Enter your current password, then your new password twice for confirmation.
  • Remember that changing your BigPond password may also affect your Telstra services, as your Telstra password is often the same as your BigPond password.

How to Reset Your BigPond Email Password:

  • If you cannot remember your password, go to the BigPond email login page.
  • Click on ‘Forgot Password?’
  • You will be asked to provide your BigPond username or email address.
  • Follow the on-screen instructions, which may include security questions or a confirmation sent to a backup email or phone number.

Handling Hacked or Compromised Accounts

If You Suspect Your BigPond Account Is Hacked, you need to contact Telstra immediately.

  • Immediately reset your BigPond email password. Choose a strong password that includes a mix of letters, numbers, and symbols.
  • Check your account settings for any alterations made by unauthorized users and correct them.
  • Review your sent items and contacts for suspicious activity.
  • Report the incident to BigPond support for further assistance.

Recovering Your BigPond Password:

  • Use the ‘Forgot Password?’ feature as noted above to start the recovery process.
  • If you have security questions set up, make sure to answer them accurately to regain access.
  • To protect against spam, learn how to stop spam emails BigPond provides filters which you can adjust in the settings.

If you encounter trouble changing or resetting your password, or if you believe your email has been wrongly blocked or hacked, do not hesitate to reach out to BigPond’s customer support for immediate assistance.

Remember, it’s crucial to act swiftly in security-related matters to protect your personal information and privacy.

BigPond Email Service Status

As a user of BigPond Email, you need to stay informed about the service status, especially in light of recent changes and reports of potential shutdowns.

Sometimes “Bigpond email not working” might be a broader outage, not just an individual issue. Here’s how to stay informed:

  • Check Telstra’s Service Status Page: This official resource provides updates on outages or planned maintenance across Telstra services (including BigPond).
  • Community Forums: These offer real-time discussions about current service issues.

Understanding Outages and Service Interruptions

Outages and interruptions can impact your ability to access or use your BigPond Email. Typically, these issues can stem from server problems, maintenance activities, or larger network disruptions. 

Is BigPond down? This is a frequent concern amongst users. To determine the status, you can check Telstra’s official outage page or community forums for real-time updates.

  • Is BigPond Email down? Periodic checks can help you stay ahead.
  • Is there a problem with BigPond emails? Confirm by visiting Telstra’s service status page.

Remember, is the correct domain, and not “.com” — this distinction is vital when seeking accurate information.

Migrating to Alternative Email Services

With murmurs about changes to BigPond’s services, it’s prudent to consider your options. While no official announcements have been made, reports of decreased investment in the platform may signal a shift in focus.

Here’s the breakdown:

  • Why Consider Switching: Limited feature updates, potential for future disruption, and a growing selection of excellent email providers.
  • Popular Alternatives:
    • Gmail: Free, user-friendly, with extensive features and integrations.
    • ProtonMail: Emphasizes privacy and encryption for security-conscious users.
    • Offers modern interface, calendar, and contact integration, familiar to Microsoft users.

This could mean BigPond Webmail users should proactively explore migration plans to avoid abrupt disconnections.

  • Start by exporting your contacts and saving important emails.
  • Look for a new email provider that fits your needs, whether it be based on storage, security, or ease of use.

Keep in mind that Telstra Mail and BigPond Email share infrastructure, so any move by Telstra could affect BigPond account holders. Stay vigilant and prepared to ensure a smooth transition should the need arise.

Proton & Gmail

ProtonMail is a secure email service that is known for its emphasis on privacy and encryption. Gmail, on the other hand, is a widely-used email service provided by Google with a vast array of features and integrations.

While each service has its unique benefits, users may want to set up and use both services together for various reasons. Here’s a quick guide on how to set up ProtonMail and Gmail.

Setting Up ProtonMail

To begin using ProtonMail, you need to create an account:

  1. Visit the ProtonMail website and click the “Sign Up” button.
  2. Choose your desired account type, username, and password.
  3. Verify your account through the provided methods.

Once your ProtonMail account is active, you can use it directly through the web interface or through dedicated ProtonMail apps available on various platforms.

Setting Up Gmail

Creating a Gmail account is straightforward:

  1. Go to the Gmail website and click “Create account.”
  2. Follow the on-screen instructions to provide your information, choose an email address, and create a password.
  3. Once you’ve set up your account, you can access Gmail through the web, as well as through mobile apps on Android and iOS devices.

Integrating ProtonMail with Gmail

While you cannot directly configure your ProtonMail account with another email service like Gmail, there are workarounds for managing your emails across both platforms. One common method is to use the forwarding feature in Gmail to send emails to your ProtonMail account.

Forwarding Gmail to ProtonMail:

  1. In the ProtonMail web app, navigate to Settings → All settings → Import via Easy Switch.
  2. Click “Set up auto-forwarding” and follow the instructions to configure Gmail to forward emails to your ProtonMail account (Proton Support).

Forwarding ProtonMail to Gmail:

  1. Open your ProtonMail account and go to the Settings menu.
  2. Select the Forwarding/IMAP section and enable the email forwarding option, if available. Note that this feature may not be available directly and could require third-party solutions or ProtonMail’s Bridge feature for paid users.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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