How To Cancel Your Optus Plan

If you’re reading this, chances are you’re ready to part ways with Optus. Maybe you’ve found a better deal, your contract is up, or you’re simply ready for a change.

Whatever the reason, cancelling an Optus plan—be it mobile, NBN, or even an Optus Sport subscription—can feel like navigating a maze.

But don’t worry, we’re here to guide you through the process with clear, actionable steps.

By the end of this article, you’ll know exactly what to consider before cancelling, how to move to another provider if needed, and the specific steps to take for your Optus mobile, broadband, or subscription services.

Before You Cancel Your Optus Plan: Important Considerations

You might just want to jump in and cancel, but it’s really important to understand you’re situation, and the best way to navigate it, to avoid costly exit fees or mistake.

Are You Switching to Another Provider?

If you’re planning to cancel your Optus plan and move to a new telco, find out if your new provider can easily port your service.

Porting allows you to move your existing mobile number over to the new network, preventing service downtime. If it’s an internet service, consider whether the new provider can handle the port/transition seamlessly.

Are You in a Contract?

Early termination fees can apply if you’re still under contract. An “Optus cancel plan” action might cost you an exit fee. Check your contract, billing information, or call Optus to confirm any costs to cancel Optus services early.

Do You Need the Connection to Stay Active Temporarily?

Some customers might need to keep their Optus mobile or NBN running a bit longer—perhaps until your new SIM arrives or your new NBN service goes live.

To avoid being left without coverage, plan your cancellation so there’s no gap between one service ending and another beginning.

If you’re porting your number, the switch should be seamless: as soon as the port completes, your Optus service will disconnect, and your new provider will take over without any downtime.

Account Dependencies

Are there accounts or devices linked to your current Optus number or internet connection?

For example, if you use two-factor authentication via your Optus mobile number, set up an alternative before you cancel.

Similarly, check if any sub-accounts, emails, or services depend on your Optus login.

Choosing Your Next Provider

If you’ve decided to cancel Optus mobile or cancel Optus NBN to jump ship, research your new provider’s plans, contract terms, and support options.

Knowing where you’re headed next makes the cancellation process smoother and less stressful.

The Process to Cancel Your Optus Service

When you’re ready to proceed, you’ll likely need to reach out to Optus customer service. Common channels include:

• Phone: Call the Optus cancellation number listed on Optus Support.
• Live Chat or My Optus App: Log into your account and initiate a chat to discuss your cancellation request.
• Email or Online Form: In some cases, you may be able to request cancellation via an online form or email through Optus Support channels.
• Complaints and Case Managers: If you’re facing difficulties or resistance, consider lodging a complaint. This may assign you a dedicated case manager to handle the process.

How to Cancel Optus Mobile Plans

1. Cancelling Your Service:
   To cancel your Optus mobile plan, contact Optus directly. They may require proof of identity and confirmation of your account details. Once confirmed, they’ll schedule your cancellation date. Remember to ask about any final charges.
2. Porting Your Mobile Number:
   If you’re switching providers and want to keep your number, don’t cancel Optus mobile first. Instead, sign up with your new provider and request a number port. Your Optus service will automatically terminate once the porting is complete.
3. Switching to Pre-Paid:
   Not ready to fully let go? You can sometimes switch from post-paid to a pre-paid Optus SIM only plan before eventually cancelling. This can buy you time to find a new provider.
4. Reserving Your Number for Cheap:
   Some customers temporarily move to a cheaper pre-paid plan to “hold” their number while they decide on a long-term solution. This can be especially useful if you need to keep receiving calls without committing to a big plan.

How to Cancel Optus NBN Plans

1. Cancelling Service:
   To “cancel Optus internet,” call the support team with your account details on hand. They’ll guide you through the required steps, including returning any rental equipment like modems.
2. Changing Provider (Port Instead of Cancel):
   When it comes to NBN, switching providers is often simpler if you let the new provider handle the transition. They’ll activate your new service, and your old Optus NBN plan will automatically be discontinued. This avoids downtime and extra hassle.
3. Moving Home:
   If you’re relocating and don’t want to continue with Optus, let them know in advance. They can cancel your service on a specific date. If you’re moving to a new address with another provider, coordinate the activation date to minimize downtime.

Cancel Optus Sport

1. Apple/Play Store Subscription:
   If you subscribed to Optus Sport through the Apple App Store or Google Play Store, you’ll need to cancel through your device’s subscription settings. This ensures you don’t keep getting charged.
2. Sub Hub:
   If you manage your Optus Sport subscription through Optus Sub Hub, log in and navigate to your subscription settings. There should be an option to “cancel subscription Optus Sport” right there.
3. Direct Account:
   For direct accounts billed by Optus, get in touch with their support team or manage it through your My Optus account to cancel.

Alternatives If You Can’t Cancel via Phone or Email

If you’re struggling to cancel Optus mobile plans or NBN services through the usual channels, consider lodging a complaint.

According to Optus Complaints Procedures, creating a complaint can assign a dedicated case manager who’ll handle your situation.

While this may seem like a last resort, it can provide a smoother path to resolution if standard methods fail.

Optus Cancellation Assistance

Final Thoughts

Cancelling your Optus plan doesn’t have to be a nightmare. Start by understanding your contract obligations, ensure you have a backup plan in place (especially if switching providers), and be ready to provide all the necessary account details.

Whether you need to cancel an Optus mobile plan, Optus NBN, or even Optus Sport, having a clear plan will save you time and frustration.

If you run into obstacles, remember that you’re not alone—others have faced similar challenges, and there are complaint and escalation processes to help you.

The key is to stay informed, stay calm, and know your rights as a consumer. Once you’ve successfully cut the cord, you can confidently move on to a new telco that better suits your needs.