How To Cancel Optus Plans: A Step-by-Step Guide

Cancel Optus

If you find yourself needing to part ways with your Optus plan, understanding the cancellation process can save you both time and effort.

In our guide, we will go through the pretty basic steps to cancel your Optus services.

Cancellation policies can differ depending on whether you’re on a postpaid or prepaid plan, and it’s important to be aware of any potential fees or requirements associated with your postpaid plan.

For instance, if you’re on a device payment plan, you might be required to pay out any remaining device payments in full upon cancellation. Be careful as sometimes this can be huge depending on how long you have left on your device payment contract.

Cancel Optus

Cancelling your Optus plan can be initiated in a few different ways. Optus offers options to contact their customer service team through various channels, including a 24/7 chat function, the My Optus app, or by calling directly from your handset.

To begin, visiting the Optus website may be the most straightforward step where you can find the option for ‘Moving & Disconnecting’. Here, you can select the way that best suits you to proceed with the cancellation.

During the process, you will likely discuss different aspects of your account, such as account management and whether you need to transfer account ownership or add more data to your mobile plan.

Taking a close look at your current plan details will provide clarity on what steps you’ll need to follow and any charges you may incur. Remember, being informed is key to smoothly navigating the path to cancel your Optus plan.

Understanding Your Optus Plan

Before you consider cancelling your Optus plan, it’s essential to fully understand the options you’ve subscribed to and the protocols for cancelling, including any potential fees.

Types of Optus Plans

Optus offers various plans catering to a range of needs. These can typically be split into:

  • Postpaid Plans: You pay a monthly fee for a bundle of services, which may include a handset.
  • Prepaid Plans: You pay for services in advance, with the flexibility to recharge as needed.
  • SIM Only Plans: These come without a handset, ideal if you own your phone outright.

Terms and Conditions for Cancellation

Here’s what you need to know about the terms and conditions:

  • Contract Plans: There may be specific terms you agreed to that outline the conditions for early termination.
  • Month-to-Month Plans: Generally offer more flexibility with no fixed contract period.

Always review your plan’s Critical Information Summary (CIS) for a detailed cancellation policy.

Fees Associated With Cancelling

Depending on your plan, there may be fees associated with cancelling:

  • Early Termination Fees (ETF): Applicable if you’re within a contract period.
  • Remaining Device Payments: If you received a handset, the balance must be paid in full upon cancellation.

Be aware that contacting Optus directly, such as calling the Optus cancellation number at 133 937, is necessary to instigate the cancellation process.

How To Cancel Optus Mobile Plan

To cancel your Optus mobile plan, you must contact Optus directly. You have the option to do so via several methods:

  • Live Chat: Accessible through the Optus website’s support page.
  • Phone: Call Optus by dialling 133 937 – operational hours are Monday to Friday, from 8 AM to 8 PM, and on Saturdays from 9 AM to 6 PM.
  • My Optus App: Use the self-service option available in the app to initiate the cancellation.

Remember, if you’re on a postpaid plan, check for any early termination fees or outstanding balances before cancelling.

We’ve also got this great guide on switching mobile providers which details what you need to do to keep your number when switching providers.

How To Cancel Optus Internet

If you need to cancel your Optus Internet service, follow these guidelines:

  • Online Account Management: Log in to your My Optus account to find options for service cancellation.
  • Contact Support: Just like with mobile services, using Live Chat or calling Optus at 133 937 can get you the assistance needed for cancellation.

Be aware, there could be specific periods required for notice before cancellation, or you might face early termination fees depending on your contract terms.

If you’re going to a different provider, do not cancel your internet services until you’ve completed the order with a new provider. This will impact potential NBN Churn Ins which may delay your connection.

Hypothetically, your service should cancel once the new provider takes over the connection, then you just have to follow up with Optus to ensure cancellation.

How To Cancel Optus Sport

Optus Sport subscriptions can be cancelled using the following methods:

  • Optus Sport App or Website: Navigate to your account settings and select ‘Cancel subscription’.
  • Contact Optus Customer Service: If you subscribed via an Optus service bundle, reach out to Optus directly for assistance as described above.
  • iPhone – Subscriptions: If you’ve signed up via Apple, you can cancel this by going into settings, then subscriptions followed by ending the subscription.

Review your terms of service as some charges may apply if you choose to cancel before your billing cycle ends.

Additional Information and Support

When you decide to cancel your Optus plan, knowing the right procedures and contact points will streamline your experience. Below are specific details on how to reach out to Optus for assistance and alternative methods to communicate your request.

Contact Optus Customer Service

To initiate the cancellation of your Optus plan, you can directly contact Optus customer service. If you wish to speak with a representative for concise and personalized support, the Optus cancellation number is available.

Ensure you have your account details on hand for quick identification and processing.

Alternative Communication Channels

Besides calling, there are other avenues you can use to interact with Optus. If you prefer not to call, you can utilise options like the 24/7 chat available on the Optus website or through the My Optus self-service app.

These platforms offer an easy method to express your intent to cancel your Optus plan and seek any additional information you might require.

Alternatives To Optus

If you’re after some great alternatives, MATE Mobile who boast a 4.2 star rating on Product Review, are a terrific option. They utilise the Telstra network to deliver service to hundreds of thousand of Aussies!

MATE Mobile Plans

Ditching a restrictive contract doesn't mean giving up on convenience or features. MATE Mobile Plans are designed to offer you exactly what you need – a simple, no-contract SIM only mobile plan that fits your lifestyle.

Gone are the days of worrying about going over your minutes or texts. MATE Mobile Plans boast unlimited national calls, text and MMS within Australia, letting you chat, text, and share pictures and videos with your mates to your heart's content without a care in the world.

MATE Mobile Features

  • Reliable coverage on the full Telstra 4G & 5G network.
  • Unlimited Talk & Text
  • No lock-in contracts.
  • Bring your own compatible phone.
  • eSIM available.
  • Easy and fast setup.
This post contains affiliate links. We may earn a small commission on qualifying purchases at no cost to you.

The Quickest Way To Cancel Your Plan?

The quickest way to cancel your Optus plan, is to transfer to another service provider, by porting your mobile number.

This will initiate a cancellation once your number is successfully with the new provider, and you will only have a final bill.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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