How To Cancel Telstra NBN Services

Cancel Telstra Services

Cancelling a Telstra service can be necessary if you’re looking to switch providers, moving to a new location, or if you simply no longer need the service. Understanding the process of Telstra cancellations can save you both time and money. Here is a quick guide on how to cancel various Telstra services.

Understanding Telstra Cancellations

Before initiating a cancellation, it’s crucial to be aware that if you’re in a contract, you may be subject to Early Termination Charges. These charges compensate for the remaining period of your contract and can vary depending on the service and how long you have left on your contract.

Step-by-Step Guide to Cancel Telstra Services

Checking Contract Details

  1. Review Your Contract: Before proceeding with a cancellation, check your contract details either online or on the Telstra app to understand any obligations or fees associated with early termination.

Cancelling Mobile or Mobile Broadband Service

  1. Contact Telstra: To cancel a mobile or mobile broadband service, you’ll need to contact Telstra directly. They can guide you through the process and inform you of any applicable charges.
  2. Port Your Service: If you want to keep your mobile number or landline number, do not cancel your service with your current provider, you need to port your number first. To do this, take your bill to your new provider and say you want to port across. They need your billing account number to transfer your service. This will then cancel your service with our current provider whilst keeping your number.

Cancelling Internet or Home Phone Service

  1. My Telstra Account: If you wish to cancel your internet or home phone service, sign in to My Telstra in a browser. Navigate to ‘Services’ and select ‘Manage internet’ or ‘Manage home phone’ to initiate the cancellation.
  2. Port Your Service: Similar to mobile, you can transfer your service to avoid disruption. For Internet, they can automatically take over the line during a new order so just specify this, for a landline number, you will need to provide the number and billing account to port your service which may also delay your connection.

Managing Direct Debit

  1. Cancel Direct Debit: If you have a direct debit set up, you can cancel your direct debit with Telstra by submitting a request. This should be done at least 24 hours before your next scheduled payment to avoid any additional charges.

Important Considerations

  • Final Bill: After cancellation, you will receive a final bill that includes all charges up to the end of the notice period, as well as any Early Termination Charges if they apply.
  • Keep Records: Always keep a record of any communication with Telstra regarding cancellations, including emails, confirmation numbers, and details of phone conversations.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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