Telstra Price Increase for Basic NBN Plans, High-Speed Tiers Get a Break

Telstra Price Increase

Telstra, Australia’s leading telecommunications provider, has announced a significant change in its pricing structure for NBN plans.

This move, effective from July 1, 2024, will see an increase in the cost of basic NBN plans while providing some relief for customers on higher-speed tiers.

This shift aims to balance the financial dynamics of delivering broadband services in a competitive market, but it has sparked mixed reactions from consumers and industry analysts alike.

Overview of the Telstra Price Increase

According to Telstra, the price adjustments are necessary to sustain the quality of service and continue investing in network infrastructure. The changes include:

  • Basic NBN Plans: The entry-level NBN 25 plan will see a price increase of $4 per month. Similarly, the NBN 50 plan will rise by around $5 per month. These adjustments affect the majority of Telstra’s NBN customers who opt for these popular plans.
  • High-Speed Tiers: In contrast, Telstra is reducing the prices for its higher-speed NBN 100 and NBN 250 plans. The NBN 250 plan will see a reduction of about $5 per month, while the NBN 250 plan will drop by roughly $20 per month.

Rationale Behind the Price Adjustments

Telstra's decision to adjust its NBN pricing structure is driven by several factors:

  1. Cost of Service Delivery: The cost of maintaining and upgrading the NBN infrastructure is substantial. By increasing the prices of basic plans, Telstra aims to cover these rising costs while ensuring the network remains robust and reliable.
  2. Encouraging Higher-Speed Adoption: By lowering the prices of high-speed tiers, Telstra is incentivizing customers to upgrade to faster plans. This strategy not only helps balance network load but also aligns with the increasing demand for higher bandwidth due to the proliferation of streaming services, remote work, and online gaming.
  3. Competitive Positioning: In a market where several players are vying for consumer attention, Telstra's pricing strategy aims to differentiate its offerings by promoting premium plans at more attractive rates, thereby appealing to heavy internet users.

It's clear that they have dropped the pricing from the high speed plans, as typically they are the least popular plans. That said, the price increase on entry level plans are hard to justify.

Industry and Consumer Reactions To Telstra Price Increase

The reaction to Telstra's pricing changes has been mixed. On one hand, industry experts acknowledge the necessity of such adjustments given the financial pressures of maintaining a high-quality network.

On the other hand, consumer advocacy groups have raised concerns about the impact on affordability for lower-income households.

Here just some of the reactions across social media, as it hasn't been received well. A lot of customers were also referencing the recent Telstra job cuts during their complaints.

What This Means for Customers

    For current Telstra customers, the impending price changes mean it’s time to reassess their broadband needs and budgets. Here are some key considerations:

    • Basic Plan Users: Customers on NBN 25 and NBN 50 plans will need to decide whether to absorb the additional cost or consider switching to a different provider offering more competitive rates for similar speeds.
    • High-Speed Plan Users: Those on NBN 250 and NBN 1000 plans stand to benefit from reduced monthly fees, making these higher-speed options more attractive and accessible.
    • Exploring Alternatives: Given the competitive nature of the Australian broadband market, customers may find better deals by exploring other ISPs. Comparing plans and understanding the value proposition of each provider is crucial in making an informed decision.

    Customers already on these plans, have been contacted by Telstra, who are advising of the upcoming price changes.

    Can Telstra Keep Lifting Prices?

    Telstra’s pricing adjustments reflect a broader trend in the telecommunications industry where the push for higher-speed internet is reshaping pricing models.

    As consumer demand for data continues to grow, ISPs are likely to further innovate their offerings to balance service quality, affordability, and profitability.

    Moreover, the Australian government's ongoing efforts to enhance the NBN infrastructure could influence future pricing dynamics.

    Initiatives aimed at improving rural and regional broadband access, for instance, might necessitate further adjustments in pricing structures to ensure equitable service delivery across the country.


    While Telstra price increase and overall plan adjustments may initially seem concerning, they ultimately underscore the importance of informed consumer choice.

    By understanding the implications of these changes and actively evaluating the vast array of great home internet providers, customers can simply just change provider if they're not happy.

    The home internet market is full of competitive offers, which can get you a nice decrease in your bill for the essentially the same service.


    • David Everson

      Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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