As a small business, managing your IT infrastructure can be costly and time-consuming. From setting up new hardware to troubleshooting network issues, these tasks can quickly become overwhelming, leading to significant downtime.
That’s where Telstra Business Tech Support comes in.
Designed specifically for small businesses, Telstra offers comprehensive tech support that keeps your operations running smoothly without the hefty price tag of dedicated IT teams.
What is Telstra Business Tech Support?
Telstra Business Tech Support is a subscription-based service that provides small businesses with round-the-clock technical assistance.
Whether you’re troubleshooting network connectivity, setting up new devices, or addressing security concerns, Telstra’s team of experts is available 24/7 to provide assistance.
This service is tailored for Australian small businesses and includes support for a wide range of devices and software commonly used in business environments, such as computers, EFTPOS machines, smartphones, and more.
Benefits of Telstra Business Tech Support
Telstra Business Tech Support offers tons of value and benefits to potential customers, let’s explore how this works:
Cost Savings for Small Businesses
IT support can be one of the most significant expenses for small businesses, often amounting to thousands of dollars annually.
Hiring a dedicated IT team may not always be feasible, especially for businesses operating on tight margins.
Telstra Business Tech Support offers a cost-effective alternative by providing access to expert help without the need for full-time staff, making it easier to manage IT without breaking the bank.
Comprehensive and Affordable Support
Telstra’s service is designed to cover all your IT needs, from network troubleshooting to software support, ensuring that every aspect of your tech infrastructure runs smoothly.
Their subscription model offers great value, especially when compared to the costs associated with hiring external IT professionals for individual issues.
24/7 Australian-Based Support
One of the standout features of Telstra Business Tech Support is its Australian-based support team, available 24/7.
Whether you’re facing technical difficulties during regular business hours or need urgent assistance late at night, Telstra’s team is there to help, ensuring minimal downtime for your business.
Services Provided by Telstra Tech Support
Telstra Business Tech Services
General Support Services
- 24/7 phone support for all services
- Support for Australian internet-enabled technology
- Guidance on operating systems and common software
- Quarterly IT environment assessments
- Email setup and corporate configuration
- Cloud storage and data backup support
- Business voice and calling support
Internet & Network Services
- 24/7 Support for fixed services (ADSL, NBN, etc.)
- Network troubleshooting and health checks
- Business Internet setup and configuration
- Static IP and managed Wi-Fi configuration
- Virtual office networking support
- DOT advanced configuration
Devices, Apps & Hardware Support
- NBN™ transition hardware replacements
- Device and application tutorials
- Software and peripheral troubleshooting
- Laptop health checks and optimization
- Office 365 setup assistance
- BYO modem & router configuration
- Security devices and MFDs support
- EFTPOS and POS system support
Security & Web Services
- Laptop security and anti-virus setup
- Privacy configuration assistance
- Malware removal support
- Network security configuration
- Firewall and end-point protection setup
- PCI compliance support
- Server diagnostics and configuration
- Digital Marketing Services support
- Domain and hosting assistance
Telstra Business Tech Support offers a wide range of services to help manage and optimize your IT environment:
- Security & Protection: Telstra provides guidance on setting up anti-virus software, configuring firewalls, and securing your network. They also help with malware removal and offer compliance support.
- Internet & Networks: Assistance with setting up and troubleshooting fixed and mobile internet connections, as well as Wi-Fi network configurations.
- Email Support: Help with setting up corporate email accounts, shared accounts, and resolving email issues.
- Storage & Backup: Support for cloud storage solutions, data backup, and data archiving.
- Device & Hardware Support: Setup and troubleshooting for devices such as laptops, printers, and security systems. They also offer hardware health checks and recovery assistance.
Pricing and Contract
Telstra Business Tech Support operates on a flexible, month-to-month subscription model, with no lock-in contracts.
The service is priced at $60 per month, giving you unlimited access to Telstra's IT Helpdesk 24 hours a day, seven days a week.
There are no early termination fees, and businesses can cancel the service at any time. However, the full monthly fee applies for the current billing cycle.
How Do You Sign Up?
Signing up for Telstra Business Tech Support is simple. You can visit the Telstra website or contact their business services team to set up an account.
Once registered, you'll have immediate access to their helpdesk and all the services included in your subscription.
Additionally, new customers will receive an onboarding call to ensure their systems are set up correctly.
Conclusion
Telstra Business Tech Support provides small businesses with an affordable, comprehensive solution for their IT needs.
With 24/7 support, a wide range of services, and no lock-in contracts, it’s an excellent option for businesses looking to optimize their tech infrastructure without the overhead of hiring a dedicated IT team.
If you want peace of mind knowing your business tech is in good hands, Telstra's tech services could be the perfect solution.