Staying in control of your Telstra account has never been easier, thanks to the My Telstra app. This app provides a simple, user-friendly way for you to manage everything from your payments to your plan details, directly from your phone.
Whether you’re looking to update your profile, pay a bill, or explore the latest deals, the My Telstra app has got you covered.
Let’s get into what this app can do and how you can make the most of it.
What Is the My Telstra App?
The My Telstra app is Telstra’s dedicated mobile tool designed to give you full control over your Telstra account.
With just a few taps, you can track usage, manage payments, and access customer support right when you need it.
The app streamlines your Telstra experience, putting all the essential functions at your fingertips.
Features of the My Telstra App
My Telstra has a ton of features that users will encounter everyday. Here are some of the best features that app has to offer:
What’s New in the My Telstra App
Protect your device with Device Security Essentials. Free for Telstra Mobile customers.
New hassle-free checkout for easier ordering.
View available discounts while recharging.
Easy recharge for recognized Pre-Paid SIMs.
Browse popular products in ‘Shop’.
Find in-app help for your Telstra home phone.
Add Speed Optimiser or extra data on Upfront plans.
Stay updated with the new notification centre.
Access exclusive benefits and rewards for Telstra Plus members.
The Latest Deals
Stay up to date with Telstra’s latest offers and promotions directly within the app. Whether it’s discounted devices or special service packages, you’ll find the information in the app.
Telstra often runs promotions each month, so when you open the app you will get the latest offers on the market.
Profile
With the My Telstra app, managing your personal details is easy. You can update your personal information, view account activity, and add account contacts.
If security is a priority, you can also set up a PIN or use biometrics to access your account securely.
Services
Get complete control over your Telstra services. Track your data and usage details, turn on auto-recharge for prepaid plans, and even keep an eye on network outages.
You can also monitor internet speeds to ensure you’re getting the service you expect. The UI also groups together every service in a nice eye catching manner.
Customer Support
Need help? The My Telstra app is designed to provide solutions for 98% of your queries without you having to call anyone.
Just send a message within the app, and you’ll be notified as soon as you receive a reply—making customer support more convenient than ever.
You can also manage all customer service cases you raise, and access all transcripts with the “Cases” option in the help tab.
Payments
You can easily manage your payments through the app. View eBills, download tax invoices, and manage payment methods—including updating payment details or getting more information on failed transactions.
You can even request tax statements to help with your end-of-year accounting.
Telstra Plus
Join Telstra Plus to enjoy rewards, exclusive tickets, and store offers. The loyalty program is a great way to get more value from your services, with points awarded just for being a Telstra customer.
It’s one of Australia’s best rewards program, and the fact you get buy the latest tech, tickets and more, just by paying your bill is incredible.
Telstra’s Two-Factor Authentication (2FA)
Security is one of the top priorities for Telstra, and now the My Telstra app includes Two-Factor Authentication (2FA) for logins, adding an extra layer of protection.
With 2FA, you’ll need to verify your identity using a code sent to your mobile device or email in addition to your password.
This helps to keep your account safe from unauthorized access.
Setting up 2FA is simple through the My Telstra app, ensuring that your data and personal information are kept secure at all times.
Book An Appointment In-Store via the App
If you prefer to speak with someone in person, you can book an appointment at your nearest Telstra store directly through the app.
This feature ensures that you’ll have the time and attention you need when you visit, without any long wait times.
How To Install the App
Installing the My Telstra app is easy. Just head to the Apple App Store or Google Play Store and search for “My Telstra.”
Once downloaded, follow the simple prompts to set up your account, and you’ll be ready to go in just minutes.
Conclusion
The My Telstra app is a must-have for Telstra customers. It streamlines your experience, making it easier than ever to manage your services and access support whenever you need it.
Download it today and start getting the most out of your Telstra experience.
