Discover how easy it is to cancel your AGL internet service.
This guide provides clear steps to help you navigate the cancellation process, whether you prefer to contact AGL by phone, live chat, or through your online account.
We’ll also share valuable tips to ensure a smooth transition to a new internet provider.
Step-by-Step Guide to Cancelling Your AGL Internet
AGL Internet provides you with three methods to cancel your service, and you’ve also got one up your sleeve as well.
Cancelling via Phone
The most direct method to cancel your AGL internet service is by calling their customer support line. Here’s how you can do it:
- Call 131 245: Dial the AGL customer support number. Be ready with your account details and any relevant information they might need to verify your identity.
- Request Cancellation: Inform the representative that you wish to cancel your internet service. They will guide you through the necessary steps and may ask for a reason for your cancellation.
- Confirm Details: Make sure to confirm any details regarding potential early termination fees or remaining contract obligations.
Cancelling via Live Chat
If you prefer not to call, you can use AGL’s live chat service. This is a convenient option if you’re at work or unable to make a phone call.
- Visit the AGL Contact Page: Go to AGL Contact Us.
- Start a Live Chat: Look for the live chat option and initiate a chat session.
- Provide Account Information: Give the representative your account details and request to cancel your internet service.
- Follow Instructions: Follow the representative’s instructions and ensure all cancellation steps are completed.
Cancelling via My Account
AGL’s online account management system offers another convenient way to cancel your service.
- Log in to My Account: Access your account on the AGL website.
- Navigate to Services: Find the section related to your internet service.
- Request Cancellation: Look for an option to cancel the service. Follow the prompts and provide any necessary information.
- Confirm Cancellation: Ensure you receive confirmation that your cancellation request has been processed.
Cancelling via Service Transfer
The trick up your sleeve is transferring your service to a new provider, a tried and tested method that requires coordination from both parties.
Your new service provider should be able to take over your NBN line, which will automatically cancel your current internet service once the order is completed.
There may be exceptions where this isn’t possible, but generally, this method should work.
Ensure you contact AGL to confirm the cancellation, even though you should receive a farewell email once your line is disconnected.
Important Considerations Before Cancelling
As with any provider, you need to double check things before cancelling, as you don’t want a huge surprise on your final bill.
Check Your Contract Status
Before proceeding with the cancellation, you need to review your contract details. Make sure you’re not within a contract period that includes early termination fees.
Cancelling within a contract might result in additional charges, so it’s best to confirm your status to avoid unexpected costs.
Most plans are contract free, so the only real risk is hardware, such as Modems and add-ons like streaming devices or WI-FI boosters.
If these are still in contract, you will need to pay out the remainder of the devices. Some providers may let you return the device to avoid the charge, so always double check.
Seamless Transition to a New Provider
To avoid any disruption in your internet service, consider coordinating with your new provider before cancelling AGL.
Here’s how you can do it:
- New Provider Order: Contact your new internet provider and let them handle the transition. They can place an order, port your service, and ensure a seamless connection.
- Confirm Cancellation with AGL: Once your new service is active, confirm the cancellation with AGL. This ensures there is no overlap or double billing.
Final Steps
After cancelling, make sure to return any equipment provided by AGL if required. Keep a record of your cancellation confirmation and any final billing statements for your records.
By following these steps and considerations, you can efficiently cancel your AGL internet service and transition smoothly to a new provider.
If you have any questions or encounter issues, AGL’s customer support is available to assist you, or leave a comment below!
