Optus ScamWise – Shielding Customers from the Latest Frauds

Optus ScamWise

Feeling like a target in the Wild West of the internet? Scammers are out there with ever-crazier tricks to steal your information.

But if you’re an Optus customer, you’ve got a secret weapon: Optus ScamWise! This isn’t just some boring security feature – it’s a powerful tool that hunts down scammers and equips YOU to fight back.

Optus ScamWise helps you and your loved ones stay safe online by:

  • Tracking down the latest tricks: Optus stays ahead of the game by identifying popular scams.
  • Giving you the info you need: Know exactly what kind of scams are going around so you can avoid them.
  • Helping you fight back: Report suspicious texts directly to Optus, helping them shut down scams faster.

With Optus ScamWise, you’re not just protecting yourself, you’re helping to make the entire Optus community a safer place to browse.

Optus ScamWise, Optus Scam Calls

Optus ScamWise provides more than just individual protection. It transforms you into an active participant in a community-wide defense against cybercrime.

The program focuses on education and awareness, providing you with the tools to recognize and avoid scams. Optus demonstrates its commitment to security by proactively blocking millions of suspicious calls and texts each year.

As an Optus user, you can have peace of mind knowing that safeguards are in place against various online threats. We have spoken about this before, as SMS and Phone scams are on the rise.

ScamWise is a valuable asset in combating phishing attempts, fraudulent SMS messages, and other forms of online deception.

By investing in proactive security, Optus is working to ensure that its customers are informed and well-equipped against cyber criminals.

Understanding Optus ScamWise

Optus ScamWise is a dedicated initiative by Optus to combat fraudulent activities and empower you, the customer, with tools to protect yourself.

This effort comes at a critical time when scams are a national priority, affecting not just leading businesses but the broader community.

It’s also a great way for Optus, to showcase its seriousness about cyber security after its previous breaches in the past.

To access Scamwise, you need to access the My Optus App, eligible customers are All Optus Consumer and Business (excluding Enterprise) customers across all plans.

Identifying Common Scams

Scammers often exploit relevant themes and seasonal events to make their fake messages more convincing. From SMS to emails, they mimic legitimate communications from trusted entities like Optus.

I receive the same message every morning at 2 AM, telling me my package is suspended and I need to contact them. This is the type of scam we are facing.

Following the Optus data breach, it’s especially important to be vigilant. Watch out for unsolicited contact requesting personal information or leading to suspicious links.

Optus’ Response to Scam Activity

Optus is taking scams seriously. They formed a scam team to systematically analyze reports made by you through the My Optus App.

Their proactive approach involves updating their SMS blocking rules and informing customers about new scam trends, helping everyone in the Optus community stay one step ahead of fraudsters.

Steps to Report and Recover From A Optus Scam

If you’ve fallen victim to a scam concerning your Optus account:

  1. Contact Optus immediately via 133 937 or the My Optus app to report the incident.
  2. Reach out to IDCare, a free government service for identity & cyber support.
  3. Visit Cyber.gov.au for additional reporting and recovery resources.
  4. If you’ve suffered financial loss, seek guidance from the ACCC or check the OAIC website for information about financial restitution.

Remember, protecting yourself from scams is a continuous effort that requires being alert and informed.

Optus ScamWise is yet another great tool, to help Australians avoid being scammed and one worth exploring.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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