Telstra’s Got Your Back With The 3G Closure Near!

3G Closure

Get ready, Australia! The old 3G network is getting the boot, and it’s happening sooner than you might think.

Telstra, one of the nation’s leading telecom providers, is making preparations for the switch-off, set for June 30, 2024. But what does this mean for you, and how is Telstra making sure no one gets left behind in the digital dust?

Why Say Goodbye to 3G?

Think of it like upgrading from an old, clunky computer to a sleek new one. 3G technology is getting a bit long in the tooth. Newer networks, like 4G and the lightning-fast 5G, are way more efficient and reliable.

Shutting down 3G frees up valuable resources, allowing providers like Telstra to focus on expanding and improving their more advanced networks. This translates to faster speeds, stronger connections, and the potential for cool new services we haven’t even dreamed of yet!

The Impact on Aussie Mobile Users

The good news is, most Aussies won’t even notice the switch. Modern smartphones automatically connect to the best network available, so if you’ve got a newer phone, you’re probably already rocking 4G (or even 5G) without giving it a second thought.

However, if your phone is a few years old, it might be time for a compatibility check. Some older 3G-only devices simply won’t function on the newer networks.

And even some early 4G phones could still be relying on 3G to make those all-important emergency calls. That’s where Telstra is stepping up to make the transition as smooth as possible.

Telstra’s Proactive Approach: Informing and Assisting Customers

Telstra understands that not everyone is a tech whiz. That’s why they’re going the extra mile to spread the word about the 3G sunset and help customers ensure their phones are ready:

  • SMS Simplicity: Need a quick compatibility check? Text the number “3” to 3498 and Telstra will send you a personalized report, including upgrade instructions if needed. It’s like a mini tech checkup for your phone!
  • Personalized Support: For those who prefer a human touch, Telstra stores are staffed with knowledgeable experts ready to answer questions, check device compatibility, and even help with upgrades. You can also dial up Telstra directly at 13 22 00 for phone support.
  • Raising Awareness: Telstra isn’t just relying on individual outreach. They’re launching public awareness campaigns to ensure the message about the 3G closure reaches a wide audience.

Don’t Panic, Just Prepare

Here’s the bottom line: the 3G shutdown isn’t a cause for alarm. It’s a natural part of technological progress. With a little preparation, the transition can be seamless. Here’s what you can do:

  • Check Your Device: If you’re unsure about your phone’s compatibility, take advantage of Telstra’s easy SMS service or contact them directly. Your phone’s settings might also reveal whether it supports things like “VoLTE” (Voice over LTE), which is essential for making calls over the newer networks.
  • Upgrade If Needed: If it turns out your trusty old phone is a 3G relic, don’t despair. Telstra (and other providers) will likely offer enticing deals on new devices to ease the transition.
  • Embrace the Future: Think of this as an opportunity to experience the benefits of faster, more reliable connectivity. You might even find yourself enjoying new services and features made possible by the latest network technology.

The Industry-Wide Effort As 3G Closes

It’s important to note that Telstra isn’t the only provider shutting down its 3G network. Optus and Vodafone are also in the process of phasing out their 3G infrastructure.

Each provider is taking steps to inform their customers, but it’s always a good idea to proactively check your device’s compatibility, regardless of your carrier.

The 3G sunset is a significant milestone in Australia’s telecommunications landscape. By embracing progress, staying informed and ready to battle some issues that may arise, you can ensure a smooth transition and reap the benefits of the next generation of mobile connectivity.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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