Optus Upgrade & Protect and Trade-In Options: Your Guide

Optus Upgrade and Protect, The new Optus Trade In Program

Optus Upgrade and Protect is a flexible program offered by Optus that allows you to keep up with the latest technology without the wait.

For a monthly fee of $15, the program enables you to trade in your old device for a new one, paving the way for an early upgrade while providing options even if your current device is damaged.

Optus Upgrade and Protect is the direct competitor with Telstra Upgrade and Protect and the Vodafone Trade In Program.

How Optus Upgrade and Protect Works

Optus Upgrade and Protect is designed to offer flexibility for your device plan, allowing you to upgrade your phone or tablet before your contract ends without having to pay out the remaining cost of your device.

Here’s a structured guide to how this program works:

Upgrade Flexibility

  • Annual Upgrade Option: You can upgrade your device every year.
  • Payoff Requirement: If you wish to keep the device, you must pay off the remaining balance.

Eligibility Criteria

  1. Eligible Devices: Your device must be an in-market post-paid phone or tablet on an Eligible Device Payment Plan.
  2. Upgrade Timeframe: You can upgrade anytime 30 days after the purchase of an eligible device during your payment plan term.

Benefits of the Program

  1. Early Upgrade Option: Upgrade to a new device without waiting for your plan to end.
  2. Damage Coverage: Upgrade and Protect not only allows early upgrades but also offers device protection. You can still upgrade even if your device is damaged, though fees may apply depending on the device’s condition and the remaining time on your plan.

Cost To Redeem Upgrade and Protect

Let’s get into how the pricing is structured, as well as how the timeframes and scenarios that may impact the cost to you.

Upgrade Fees

  • Before 12 Months: A fee of $99 applies for upgrades more than 12 months before the contract ends.
  • Within 12 Months: The upgrade fee is $0 if the device is in good working order.
  • Damaged Device Fee: An upgrade fee may apply if the device is damaged, regardless of the remaining contract time.

As you can see, the timeframe and condition of the device will impact the redemption costs.

How To Redeem Upgrade and Protect

Optus makes it easy to upgrade your phone, by giving you multiple ways to do so. Here are some things to consider before redeeming.

1. Check Your Optus Upgrade Eligibility:

  • Device: Your current phone must be on an eligible Optus plan and in working condition.
  • Contract: You typically need to have had your current device for at least 12 months. If you have Optus Upgrade & Protect, you may be able to upgrade earlier for a fee of $99.

2. Choose Your Upgrade Method:

  • In-Store Upgrade: Visit your nearest Optus store for personalized assistance and to see the latest phones in person.
  • Online Upgrade (Optus Upgrade & Protect): If you’re eligible for an early upgrade, follow these steps:
    1. Go to the Optus Upgrade Early with Upgrade & Protect page.
    2. Confirm your eligibility for an early upgrade.
    3. Follow the prompts to select your new device and complete the upgrade process.

Important Considerations:

  • Device Condition: If you’re upgrading in-store, an Optus representative will assess your current device’s condition. Any damage may incur fees.
  • Fees: Be aware of any early upgrade fees or outstanding balances on your current contract.
  • Backup: Before upgrading, back up your data to avoid losing important information.
  • Remove Data and Locks: If you use services like Find My iPhone and other apps that track your device, you will need to remove these before handing the device in.

Cancellation and Early Termination

If you decide to cancel your Upgrade and Protect plan or terminate your Optus contract early, cancellation fees may apply.

These fees depend on a variety of factors, including how much time is left on your payment plan and the terms specific to the plan you chose.

Always make sure to read your contract thoroughly to understand the potential costs involved in early termination.

Typically to just remove the Upgrade and Protect product, you just need to contact Optus. You will only be charged for the days you were covered in the month before removal of Upgrade and Protect.

Would I Recommend Upgrade and Protect?

I would! It’s a great product that allows customers to upgrade to the latest device every year, as well as offer some form of protection to damage.

Most of us have been in positions where we have had to pay out large termination charges to get a new device, so this is a great alternative.

As always, conduct your own research before buying to determine if you really have a need for the service.

For a comprehensive breakdown of Upgrade and Protect, as well as where to redeem, visit the Optus Upgrade and Protect Hub.


Upgrade and Protect is $15 per month.

No, Upgrade and Protect is a value added service, you can remove this at anytime.

Yes, however you will need to complete the device assessment and remove all tracking from the phone.

Yes, when you redeem Upgrade and Protect to a new device, it starts a new device repayment contract from day 1.


  • Michel Elijah

    Tech expert and strong interest in telco. I've worked in the tech industry for 4 years and have always had interest with mobile and internet providers.

    View all posts
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