What To Do When You Have Lost Your Mobile Phone

Lost Phone

Losing your phone can send your heart racing and your mind into overdrive. Whether it’s slipped out of your pocket on your morning jog, gotten lost in the depths of your bag, or worse, been stolen, it’s an undeniably stressful experience.

With the way we use our phones these days, we essentially need it to survive, from navigation to digital payments, our phones are so important to have by our side.

But don’t despair! taking swift and decisive action can significantly improve your chances of getting your phone back or, at the very least, safeguarding your personal information from falling into the wrong hands.

Stay Calm and Retrace Your Steps

The first step is to stay calm. Panicking won’t help and might make you overlook obvious solutions. Try to retrace your steps and think about where you last had your phone.

Check common places like your home, car, workplace, or recent locations you visited. Sometimes, simply backtracking can lead you to your misplaced device.

Call or Text Your Phone

Use a friend’s phone or another device to call or text your phone. If your phone is nearby, you might hear it ringing or vibrating.

If someone finds it, they may answer and arrange to return it to you.

Sending a text with your contact information and a reward offer can also motivate an honest finder to get in touch.

Use Find My Device Services

Both Apple and Android devices come with built-in tracking services.

  • For iPhone Users:
    • Use the Find My iPhone feature via another Apple device or log into iCloud.com. This feature allows you to see your phone’s location on a map, play a sound to locate it, display a message on the screen, lock the device, or remotely erase your data if you believe it’s been stolen.
  • For Android Users:
    • Use the Find My Device feature by logging into your Google account from another device. Similar to Apple’s service, you can see your phone’s location, play a sound, lock the device, or erase your data remotely.

Along with these great services, if you have compatible smart watches, you can ping your phone through your watch! I’ve done it many times myself.

Lastly, the remote wipe function also allows users to remote delete all data on a device, if you’re worried it has been stolen.

Inform Your Telco

Contact your mobile carrier to report your phone as lost or stolen. They can suspend your service to prevent unauthorized use and help you with further steps.

They will also help in getting your number onto a new sim card, if you’re 100% sure it’s been lost or stolen.

Some carriers can also provide location services or assistance in recovering your device. It’s important to note here, please make sure you’ve tried everything before doing this.

The last thing you want is to report it as lost or stolen, and then your telco IMEI blocks the phone, then you find it, but now it’s not working. So please be sure!

Change Your Passwords

To protect your personal information, immediately change the passwords for your online accounts, including email, social media, and banking apps.

This step ensures that if someone tries to access your accounts through your lost phone, they won’t be able to log in.

Report the Loss

If you believe your phone has been stolen, file a police report. Provide them with the IMEI number of your device (which you should have noted previously).

If you don’t know what your IMEI is, ask your telco as they should have it on record. This step can help in tracking down the phone and might be required for insurance claims.

If you also have mobile protection through your provider, such as Upgrade and Protect, you can process this through them, to get a new phone.


By staying calm and making quick moves, you not only increase your chances of recovering your phone but also safeguard your valuable personal data.

Remember, preparation is key in these situations. Familiarize yourself with your phone’s tracking features and security settings now, so you can react quickly and confidently if the unfortunate event of losing your phone arises.


  • David Everson

    Telecommunications & Technology enthusiast, I have worked multiple years in the telco and tech space, so have a strong passion towards delivering terrific insights.

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