Telstra Gives Away 12,000 Phones to Help Customers Transition from 3G

Telstra 12,000 Phones

In a move that showcases their commitment to community engagement and customer support, Telstra is giving away 12,000 phones to assist customers in transitioning from the soon-to-be-discontinued 3G network.

This generous initiative is part of Telstra’s broader effort to ensure no one is left behind as Australia advances towards more modern, efficient mobile networks.

The End of an Era: Saying Goodbye to 3G With Telstra

As technology continues to evolve, so too must the infrastructure that supports it.

Telstra’s 3G network, once a pioneering force in mobile connectivity, is now making way for the superior 4G and 5G networks.

The transition, while necessary, poses challenges for customers still reliant on 3G-compatible devices.

We’ve seen in recent months, constant criticism from consumers and business owners around the 3G shut off, and what would happen to them in tough circumstances.

Recognising this, Telstra has stepped up to ease the transition and support their customers through this great initiative.

A Generous Telstra Gesture

Telstra’s decision to give away 12,000 free phones is not just about replacing outdated technology; it’s about ensuring connectivity for all.

This initiative specifically targets vulnerable customers, including those in regional and remote areas, older Australians, financial hardship, recovering from a natural disaster and individuals with disabilities.

By providing new, up-to-date devices, Telstra is ensuring these customers remain connected to essential services, family, and friends.

It’s great to see Telstra recognising potential disadvantages to Aussies who are in need, and also going above and beyond to ensure they are equipped for the 3G changeover.

How to Check Your Phone

Any new phone you purchase from Telstra will be compatible with both 4G and 5G networks.

To check your phone, you can send an SMS with the number 3 to 3498 (3GXT).

If you’re not sure about your phone, contact Telstra by phone, chat or just go into store.


Telstra’s initiative to distribute 12,000 phones truly shines as a prime example of corporate responsibility and genuine community care.

By helping you transition from 3G to 4G and 5G, Telstra isn’t just improving your connectivity; they’re working towards a more inclusive and technologically advanced Australia for everyone.

This effort shows how much they value making sure no one is left behind with the 3G closure, and they’ve done more than most of the other Telco providers in that aspect.


  • Michel Elijah

    Tech expert and strong interest in telco. I've worked in the tech industry for 4 years and have always had interest with mobile and internet providers.

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