To cancel Stan, start by checking who bills you. If Stan bills you directly, use its account website; but if you signed up through Apple or through Optus SubHub, the cancel button is not on Stan’s website and looking for it there will waste your time. Work out who takes your money first.
If Stan bills you directly, log in at my.stan.com.au, find Cancel your subscription under Subscription Information and follow the prompts. Stan says the service will not end right away and will cease at the end of your last billed period.
If you signed up through Apple or Optus SubHub, cancel there instead. Stan says its own page cannot cancel those subscriptions.
Work Out Who Bills You
Stan’s cancellation page names exactly three routes, and they are the only ones it documents.
The Three Routes Stan Documents
If none of these matches how you pay, check your receipt and contact the company that billed you.
Stan bills you directly
- Log in at my.stan.com.au using a web browser on a computer or phone.
- Find Cancel your subscription under Subscription Information and follow the prompts.
You signed up on an Apple TV through iTunes
- Stan says you will need to cancel through iTunes and not the Stan webpage.
- It points you to Apple Support, where you can request a phone call or contact them by email.
You subscribed through Optus SubHub
- Stan says to cancel through the SubHub dashboard and not the Stan webpage.
- Sign in at subhub.com.au, find Stan in the dashboard, then cancel or deactivate the subscription there.
Worth noting what is absent. Stan’s cancellation page does not mention Google Play, Telstra, Foxtel or Hubbl billing at all. We are not saying those routes do not exist for anyone; we are saying Stan does not document them, so if that is how you pay, ask Stan rather than following steps written for a different service.
Cancelling the Direct Way
Open a web browser and go to my.stan.com.au, then log in.
Stan says the process works from a computer or a mobile browser. It does not document cancelling inside the app.
Find Cancel your subscription under Subscription Information, then follow the prompts.
Its help page suggests considering a cheaper plan. It says it would like to help resolve any difficulties, and points to its cheaper Basic and Standard plans.
Check when your access actually ends.
Stan says the service ceases at the end of your last billed period, so you keep watching until then.
Watch for a confirmation, but do not assume one is coming.
Stan’s cancellation page does not say whether you get a confirmation email. Take a screenshot of the final screen so you have something dated.
Cancelling Stan Sport Without Cancelling Stan
Stan Sport is an add-on rather than a separate subscription, and it has its own removal path. Log in at stan.com.au, choose Sport from the options on the left of the screen, select Remove on the Stan Sport bundle, then select Yes, Remove to finish. The same Apple rule applies: if iTunes bills you, Stan says you must do it through iTunes rather than the Stan webpage.
Stan prices the Sport add-on at $20 a month on top of your base plan, so dropping it while keeping Stan is a real saving rather than a technicality.
What Stan Does Not Tell You on the Cancel Page
Two things are missing, and both matter when you are deciding when to press the button.
The cancellation page does not explain refund eligibility. That does not mean no refund policy exists or that a refund is never available. For an incorrect charge or a refund request, contact your biller and check the applicable subscription terms. Cancelling renewal and asking for money back are separate requests.
The cancellation page does not describe a pause option. If you want a break, it describes cancellation and later reactivation. Stan does say it has no lock-in contracts and that you are free to cancel and reactivate at any time, which makes that less painful than it sounds.
Prices, If You Are Weighing a Downgrade
Stan’s own plan page listed these on the day we checked. A downgrade is an alternative its help page suggests, so it is worth knowing the numbers before you get there.
Stan Plans, Read 12 September 2026
Australian dollars per month. Check them yourself before deciding; streaming prices move.
Basic with Ads
$9.99
- One screen, with ads.
- If Apple bills you, Stan says this plan is $10.49 instead.
Standard
$17.99
- Two screens, downloads on two devices, no ads, up to HD.
Premium
$23.99
- Four screens, downloads on five devices, no ads, up to 4K.
Stan Sport add-on
$20
- Charged on top of your base plan.
- Removed separately, as above.
One caution on that table. Stan’s own page describes the Basic plan’s quality two different ways, as up to HD in one layout and up to SD in another on the same page. If picture quality is the reason you are downgrading, check what you actually get before you switch.
Sources and How This Was Checked
Every step, price and policy here comes from Stan’s own help centre, read on 12 September 2026. The cancellation article carried a visible date of 3 August 2026 and the Stan Sport article 30 June 2026. We did not cancel a Stan subscription for this article and did not log in to an account, so the steps are Stan’s documentation rather than a walkthrough we performed.
Where Stan is silent, we have said so rather than filling the gap. That covers refunds, cancellation confirmation emails, pausing, and any billing route other than the three it names.
Official Pages Used
Stan Help: How do I cancel my Stan account?the direct, Apple and Optus SubHub routes, the end-of-period rule and the no lock-in statement.help.stan.com.au
Michel Elijah covers technology, streaming and online security for Tech X Telco. He writes practical how-to guides on everything from email troubleshooting to spotting the latest scams doing the rounds in Australia, with a focus on clear steps anyone can follow.
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