Exploring mobile plan options can often feel like confusing maze, but if affordable international calling and a variety of prepaid options are what you’re after, Lyca Mobile Australia may just be the service you’ve been searching for.
As a global brand, Lyca Mobile has established a strong presence in Australia, focusing largely on serving expatriates and frequent travellers with cost-effective telco solutions.
Whether you’re a data-driven user who loves streaming and surfing or someone who primarily uses their phone for calling and texting, Lyca Mobile offers a range of prepaid mobile plans that prioritize huge value.
Let’s get into some of the best things about Lyca Mobile!
Network Coverage and Performance
Before we get into the plans, we need to discuss the huge updates to Lyca Mobile as of late.
One of the biggest updates for Lyca Mobile is its transition to the Vodafone network. Lyca were previously on the Telstra network, but have decided to make the change.
One of the core reasons behind the change, is that they want to offer customers more high value plans, that are competitive in today’s market.
This is a game-changer too, because Vodafone has been heavily investing in improving its coverage and network performance across Australia.
It’s important to note, that the network transition is still in process, it commenced on May 24th 2024, and is expected to take several weeks.
There have been customers who have been impacted by the change, as seen on product review and more, that said, network transitions are never easy, so issues are expected.
They have also advised all customers to check out the Vodafone Coverage Map.
Lyca Mobile Bundles and Plans
Lyca is renowned for its budget-friendly plans. Whether you’re looking for a plan packed with data or something simple for occasional use, they have something for everyone.
Their plans start from as low as $10 per month ($9 with the current discounts), offering a range of data allowances and unlimited national calls and texts.
If you make a lot of international calls, Lyca Mobile is particularly appealing. They have specific plans that include generous international minutes to numerous countries.
This is perfect for keeping in touch with family and friends abroad without breaking the bank.
For instance, if you’re looking for a budget-friendly solution, the Unlimited Plan S provides 35GB data for $30/28 days—a suitable choice for light to moderate users.
It also includes Unlimited calls to 35 countries, which is huge with that price point. As of 08/06/24, they have a great offer of $30 for 70GB (35GB + 35GB Activation Bonus)
If we’re talking the max for International calls, then the Unlimited Plan L, which is typically $45 ($18 with the current promotion), has Unlimited calls to 60 countries with 100GB of data.
The actual plan value is crazy, and with auto recharge, your prepaid plan can easily be topped up automatically, just like a post-paid plan.
Lyca Mobile SIM Card Options
Getting your hands on a Lycamobile SIM card is straightforward. You can find them at various retail locations, including Woolworths.
They also offer the delivery option, if you choose to buy online. If you want to scrap the physical sim, just sign up online and choose the eSIM.
Make sure your phone is eSIM compatible, as you don’t want to delay your order and activation.
Customer Support and Assistance
If you’re seeking help with your Lyca Mobile service, assistance is readily available.
You can easily check your credit balance, be aware of your data availability, and manage your account using the My Lyca Mobile app.
This app offers convenient reminders to top-up and renew your services. You’ll also receive news about the latest offers and discounts, ensuring you can make the most of your mobile plan.
In case you need personalized support, contacting Lyca Mobile is straightforward:
- Phone Support: For immediate assistance, you can call their customer service team. This option is ideal for quick and direct responses. You can dial 122 direct from your Lyca Mobile or 1300 854 607 on a different network. There call centre operates between Monday to Sunday – 9 am to 6 pm.
- Email Assistance: If your issue isn’t urgent or if you prefer to document your queries, sending an email is a viable option. There email is cs@lycamobile.com.au as per there help page.
- Online Help and Support: The official website provides a comprehensive Help and Support section where you can find answers to frequently asked questions that span across various topics related to their products and services.
- LIA 24×7 Chatbot: They also provide a chatbot to help with your questions, if you can’t get a resolution from LIA, they will provide alternative communication methods.
Switching To Lyca Mobile
Switching to Lyca Mobile is straightforward. You can order a SIM online, and they offer a quick and easy activation process.
Their website is user-friendly, and managing your plan through their app is a breeze.
They also provide a range of SIM-only plans, so you can bring your own device without any hassle.
If you want to port your mobile number in, be sure to have all the information you require, ready to go. Refer to our guide on How To Switch Mobile Providers for more.
Final Thoughts
Lyca Mobile’s switch to the Vodafone network represents a significant improvement in their service offerings, particularly with better pricing and more data.
Telco consumers are typically after more value for lower costs, with many of our readers telling us, they are unhappy with mobile pricing via our Tech X Telco survey.
Lyca’s focus on affordability and international calls continues to be their strong suit, making them an excellent choice for budget-conscious users and those with international calling needs.
The overall performance in network, customer service, and plan features make Lyca Mobile a strong contender in the Australian mobile market in 2024.
lycamobile is no longer on the telstra network
Thanks Douglas!
We have made the corrections, as the original piece was from January and the network change occurred in May 24.
Regards,